How publishers get their reporters to drive subscriptions
For many newsrooms, paying subscribers have replaced pageviews as the key barometer of success.
That means thinking up new ways to steer reporters to create subscriber-worthy stories. Some, such as Business Insider, offer bonuses for reporters who hit subscription targets. Others, such as News Corp Australia, have tried to implement quotas, which have met resistance from newsroom unions. For many publishers, the answer is to simply raise awareness of what is working among reporters.
Over the past two years, the Seattle Times has shown reporters which stories drive subscriptions. It has been building small teams of reporters that work with colleagues in the Times’ audience, product and business intelligence units to figure out what kinds of content people like to read, and how to deliver more of it.
The Times uses different metrics to encourage its reporters to look at the role their work plays in subscriptions, scoring stories based on how soon a conversion happens after a user reads them. If a reader becomes a subscriber within 30 days of reading a piece, that story is deemed to have “influenced”; if a story is read within one week and five articles of a conversion, it is deemed to have “highly influenced”; if someone becomes a subscriber within the same session of reading a story, that story is said to have“directly influenced” a subscription. Reporters have annual goals to increase the number of subscriptions they influence by 15%.
“Pageviews are so easy to game,” said Ray Rivera, managing editor of The Seattle Times. “What we’ve found with stories that prompt people to subscribe is they’re exactly the kinds of stories that, as journalists, we want to be doing anyway. They’re important watch-dog stories, in-depth narratives, politics stories; they’re stories that are right within our mission.”
At some publications, different corners of the newsroom are measured using different metrics. Most reporters at Business Insider, for example, are held to monthly pageview or unique user goals. But reporters that focus on BI Prime have subscriber targets, according to two sources familiar with the program. Those reporters are also encouraged to pursue different kinds of stories that drive conversions. (Business Insider declined to comment on how its reporters are evaluated.) Business Insider editors choose which stories are put behind the BI Prime paywall.
“The industry is enamored of the outcome metrics: pageviews, clicks, ultimate subscriptions. But a lot of those are out of their control,” said Pete Doucette, a managing director at FTI Consulting. “You really should try to emphasize a focus on existing subscriber engagement.”
Quotas are touchy issues with unions. Two weeks ago, News Corp. tried to give reporters at its Australian newspapers subscriber growth quotas, a measure that the Media Entertainment and Arts Alliance, the union representing the newsroom employees, called unacceptable. At the Times, which has an organized newsroom, the 15% improvement is meant to be aspirational; Rivera said there is no penalty for failing to achieve it.
“We don’t want our members being assessed on those metrics,” said Nastaran Mohit, the organizing director of the News Guild. “We want them assessed on the quality of their work.”
‘Netflix for ears’: How a new serialized podcast is helping BMW shift into branded entertainment
BMWs podcast strategy will eschew sponsorships and advertising opportunities moving forward to focus on producing branded shows.
‘This is a relationship business’: The in-person client meeting is beginning to make a comeback among publishers
After months of social distancing, agency and brand exes are starting to ask for in-person meetings. Many are jumping at the chance.
Member ExclusiveDigiday Research: What return to the physical office looks like for media workers — fewer meetings, less snacks
A new Digiday survey found that for 42% of media industry workers, the company hasn’t said anything concrete about when they’re expected to return back to the office.
SponsoredWhy data clean rooms are a start, but not enough
Clean rooms are intended to be a “safe space” for brands to collaborate with walled gardens, but the greater opportunity for all brands is bringing together all of their data to create a single source of truth that they own and can continually enrich.
What comes next: Looking to the other side of the coronavirus fallout, recession and social unrest
Over the next two weeks, Digiday, Glossy and Modern Retail writers and editors will explore what comes next, beyond the short-term effects of the new normal.
The great reset: How sales relationships and structure will change on the other side of coronavirus
After speaking with eight publisher revenue officers about the future of ad sales, forming new relationships rings out as a common concern.