Frequently Asked Questions & Help

We offer 3-month, annual and 2-year Digiday+ memberships. 3-month student, 1-year student, non-profit and enterprise group memberships are also available to those who qualify.

Digiday+ membership provides unlimited access to all published content on digiday.com (non-members are limited to 3 articles per month). Members also have access to exclusive content, premium in-depth research reports, practical guides, explainers and live digital events.

Log into your account on digiday.com. Click ‘Hi, Your Name’ and on the drop down menu, click ‘Account Overview’. You’ll be redirected to the ‘Manage My Account’ page where you can view your subscription status, current credit card on file, transaction history, website access history, vouchers used and profile credentials.

Log into your account on digiday.com. Click ‘Hi, Your Name’ and a drop down menu will appear. Click on ‘Account Overview’ and the page will lead to the ‘Manage My Account’ page where you can click on the ‘Profile’ tab where you can edit/update your email address for the account.

Click ‘Login’ in the top right corner on digiday.com. On the pop up window that appears, click ‘I forgot my password’ displayed under the ‘LogIn’ button.

Your membership will automatically renew unless you otherwise change your settings. 

If you have changed your settings and would like to renew your membership, log into your account on digiday.com. Click ‘Hi, Your Name’ and a drop down menu will appear. Click on ‘Account Overview’ and the page will lead to the ‘Manage My Account’ page where you can click ‘Manage My Subscription’. Your current membership status will be displayed where you can then click ‘Renew’.

Log into your account on the Digiday website. Click on the ‘Hi, Your Name’ button, a drop down menu will appear. Click on ‘Account Overview’ and the page will lead to the ‘Manage My Account’ page where you can click ‘Manage My Subscription’ where your current membership status will be displayed and then click the ‘Upgrade’.

Log into your account on the Digiday website. Click on the ‘Hi, Your Name’ button, a drop down menu will appear. Click on ‘Account Overview’ and the page will lead to the ‘Manage My Account’ page where you can click ‘Manage My Subscription’ and view your current membership status.

For email communications, you can sign up for Digiday’s free daily newsletters and other email communications here.

To adjust the settings of the emails you receive as a Digiday+ member, click on ‘preferences’ on the bottom of any member email.

Digiday+ members can access an archive of all issues of Digiday magazine by visiting the Digiday+ homepage.

We aim to provide a valuable product and service to our members. Hope you are enjoying your membership and would like to share your feedback here.

For general inquiries, please email help@digiday.com.

The cancellation and refund policy is explained in our Digiday+ terms of service. 

Yes, our awards programs are open to entrants globally.

The eligibility period for all submission materials spans the 12 months prior to the Early Deadline and ends on the Last Chance Deadline at 11:59 p.m. PST.

Yes. Entry fees are applied per category.

No. Your submission must be completed in its entirety at the time of payment. There will be no access to edit submissions after completion.

We publicize the ‘Credits’ section, paraphrase your entry content and use your campaign images for the winners guides, should you be named a finalist or winner.

You should include the information of the most appropriate point of contact for updates regarding your entry. Please provide a company email address. You should also include a secondary email address in case we aren’t able to connect with the primary contact.

Judges are asked to recuse themselves from scoring any categories their company or a direct competitor submits to. 

Finalists will be contacted via email regarding their entry, whether they have been selected for the shortlist or not. The shortlist will be published on our site and in our daily newsletter after judging closes.

Winners are revealed in an exclusive announcement on digiday.com and in our daily newsletter. The exact date will be announced when the shortlist is announced.

Yes. Our licensing program provides you with the opportunity to further the reach of your win through the use of our seal on your website, social media, email signatures and more. For more information on the options available, read more here.

Yes. To learn more about opportunities to sponsor an awards program, read more here.

We are always looking for diverse jurors who are senior to executive level with 10+ years in the industry respective to the awards program. To nominate yourself or another person to participate on our jury panels, please contact awards@digiday.com and/or fill out this form.

There is no min or max for video file size, but we ask that they be kept to two minutes or under. MP4 videos suggested.

Publishers, brands and agencies can submit someone for a speaking opportunity here.

Tech and service providers can learn more about sponsorship opportunities here.

Digiday Media’s 2022 full calendar of events can be found here.

Please reach out to our team here.

Log into your account on the Digiday website. Click ‘Hi, Your Name’ and a drop down menu will appear. Click on ‘Account Overview’ and the page will lead to the ‘Manage My Account’ page where you can click ‘Transactions’ to view payments. The receipt can also be sent to the email address on file for the account.

We accept the following payment terms: American Express (except not outside of the United States), MasterCard and Visa.

When experiencing a credit card decline, please make sure to double check your personal details, 16 digit card number, expiration date and CVV code. If you still encounter an issue, please email help@digiday.com to help resolve the issue.

Log into your account on the Digiday website. Click on the ‘Hi, Your Name’ button, a drop down menu will appear. Click on ‘Account Overview’ and the page will lead to the ‘Manage My Account’ page. From there, click ‘Cards’ and you’ll be able to update your credit card details.

The cancellation and refund policy is explained in our Digiday+ terms of service.