Frequently Asked Questions & Help


Memberships

How can I enquire about a corporate group membership?

Discounts are available for larger group memberships. Please enquire for additional information here.

If I am already a Digiday+ member, how do I upgrade to the Digiday+ Annual & Marketecture Bundle?

To add Marketecture access, please contact our customer service team.

How do I upgrade my membership?

Log into your account on the Digiday website. Click on the ‘Hi, Your Name’ button, a drop down menu will appear. Click on ‘Account Overview’ and the page will lead to the ‘Manage My Account’ page where you can click ‘Manage My Subscription’ where your current membership status will be displayed and then click the ‘Upgrade’.

Are discounts available for students?

We offer discounted rates for 3-month and 1-year memberships for qualified students. For more information, please enquire here.

How often is research published?

Digiday Research is published in regular installments, normally twice weekly. In addition, annual reports and indexes are published quarterly. You can find an example of Digiday’s latest Annual Media Agency Report here and News Publisher Subscription Index here.

How do I get early access to Digiday’s lead story?

Digiday+ members have the next day’s biggest story delivered to their inbox every day at 5:30 p.m. ET.

How can I sign up for member-only emails?

New members will automatically be signed up to receive every member email. You can adjust your settings by clicking “Preferences” at the bottom of any email coming from “Digiday+” or contacting our team here

How do I sign up for newsletters?

For email communications, you can sign up for Digiday’s free daily newsletters and other email communications here.

To adjust the settings of the emails you receive as a Digiday+ member, click on ‘preferences’ on the bottom of any member email.

How can I reset my password?

Click ‘Login’ in the top right corner on digiday.com. On the pop up window that appears, click ‘I forgot my password’ displayed under the ‘LogIn’ button.

How do I change my email address?

Log into your account on digiday.com. Click ‘Hi, Your Name’ and a drop down menu will appear. Click on ‘Account Overview’ and the page will lead to the ‘Manage My Account’ page where you can click on the ‘Profile’ tab where you can edit/update your email address for the account.

How can I renew my membership?

Your membership will automatically renew unless you otherwise change your settings. 

If you have changed your settings and would like to renew your membership, log into your account on digiday.com. Click ‘Hi, Your Name’ and a drop down menu will appear. Click on ‘Account Overview’ and the page will lead to the ‘Manage My Account’ page where you can click ‘Manage My Subscription’. Your current membership status will be displayed where you can then click ‘Renew’.

How can I check my membership expiration date?

Log into your account on the Digiday website. Click on the ‘Hi, Your Name’ button, a drop down menu will appear. Click on ‘Account Overview’ and the page will lead to the ‘Manage My Account’ page where you can click ‘Manage My Subscription’ and view your current membership status.

What is the cancellation & refund policy?

You must cancel your subscription before the renewal date to prevent the next charge to your credit card. All renewal charges are final and nonrefundable under any circumstances. You can find our cancellation and refund terms here. You can cancel your subscription by emailing help@digiday.com

Who do I ask for more information?

For any additional inquiries, please email help@digiday.com.


Awards

Can I submit from outside the U.S.?

Yes, our awards programs are open to entrants globally.

What is the eligibility period?

The eligibility period for all submission materials spans the 12 months prior to the Early Deadline and ends on the Last Chance Deadline at 11:59 p.m. PST.

Can I submit the same campaign or entry into multiple categories?

Yes. Entry fees are applied per category.

Can I edit my submission after the deadline?

No. Your submission must be completed in its entirety at the time of payment. There will be no access to edit submissions after completion.

What parts of my entry are made public?

We publicize the ‘Credits’ section, paraphrase your entry content and use your campaign images for the winners guides, should you be named a finalist or winner.

Who’s contact information should we include on the entry form?

You should include the information of the most appropriate point of contact for updates regarding your entry. Please provide a company email address. You should also include a secondary email address in case we aren’t able to connect with the primary contact.

What if my company or a competitor has a judge on the jury panel?

Judges are asked to recuse themselves from scoring any categories their company or a direct competitor submits to. 

When and how are finalists announced?

Finalists will be contacted via email regarding their entry, whether they have been selected for the shortlist or not. The shortlist will be published on our site and in our daily newsletter after judging closes.

When and how are the winners announced?

Winners are revealed in an exclusive announcement on digiday.com and in our daily newsletter. The exact date will be announced when the shortlist is announced.

Are there any specs for sizzle reel uploads?

There is no min or max for video file size, but we ask that they be kept to two minutes or under. MP4 videos suggested.

How can I nominate myself or someone else to be a juror?

We are always looking for diverse jurors who are senior to executive level with 10+ years in the industry respective to the awards program. To nominate yourself or another person to participate on our jury panels, please contact awards@digiday.com and/or fill out this form.

Can I sponsor an awards program?

Yes. To learn more about opportunities to sponsor an awards program, read more here.

Can I license the use of the program’s logo?

Yes. Our licensing program provides you with the opportunity to further the reach of your win through the use of our seal on your website, social media, email signatures and more. For more information on the options available, read more here.

Do you offer a discount for non-profit organizations?

In the spirit of contributing to the greater good, Digiday Media is offering a discount code to all non-profits to help aid in their submission process. If you are a non-profit organization and want to learn more, please email us at awards@digiday.com.

Which categories should I enter?

You can ask a member of our team at awards@digiday.com or fill out this form to receive a tailored list of programs and categories that are best for you.


Events

Where can I submit a speaker for speaking opportunities?

Publishers, brands and agencies can submit someone for a speaking opportunity here. Tech and service providers can learn more about sponsorship opportunities here.

Where can I find the full schedule of Digiday events?

Digiday Media’s full calendar of events can be found here.

Who can I contact with questions about hotel accommodations?

Please reach out to our Events team here.

How can I get involved in Digiday’s VIP Program?

Digiday Media’s VIP programs are a special opportunity reserved for senior executives in media, marketing and retail. Learn more and apply here.


Payments

How can I obtain a receipt?

Log into your account on the Digiday website. Click ‘Hi, Your Name’ and a drop down menu will appear. Click on ‘Account Overview’ and the page will lead to the ‘Manage My Account’ page where you can click ‘Transactions’ to view payments. The receipt can also be sent to the email address on file for the account.

What are the accepted payment methods?

We accept the following payment terms: American Express (except not outside of the United States), MasterCard and Visa.

How do I resolve a payment failure?

When experiencing a credit card decline, please make sure to double check your personal details, 16 digit card number, expiration date and CVV code. If you still encounter an issue, please email help@digiday.com to help resolve the issue.

How can I update my payment information?

Members can easily update their payment information by logging into their account on digiday.com. Start by clicking the ‘Hi, Your Name” button. A drop down menu will appear. Click on ‘Account Overview’ and the page will lead to the ‘Manage Your Account’ page. From here, you can click on ‘Cards’ to view your current payment information or add new information.

What is the cancellation & refund policy?

The cancellation and refund policy is explained in our Digiday+ terms of service.

Need additional assistance?

For general inquiries, fill out the form below and a member of our team will be in touch shortly.