Frequently Asked Questions & Help
What type of memberships are offered?
We offer 3-month memberships, 1-year memberships, 2-year memberships, 3-month student memberships and 1-year student memberships, non-profit memberships and corporate group memberships.
What are the membership benefits?
We provide unlimited access to all published content on the Digiday website. While non-members can only access 3 articles per month, members have access to member exclusive content, premium in-depth infographic research reports, practical guides, explainers and live digital events such as plus talks and community networking opportunities with industry leaders.
How do I manage my membership?
Log into your account on the Digiday website. Click on the ‘Hi, Your Name’ button, a drop down menu will appear, click on ‘Account Overview’, page redirect to the ‘Manage My Account’ page where you can view your subscription status, current credit card on file, transaction history, website access history, vouchers used and profile credentials.
How do I change my email address?
Log into your account on the Digiday website. Click on the ‘Hi, Your Name’ button, a drop down menu will appear, click on ‘Account Overview’ and the page will lead to the ‘Manage My Account’ page where you will click on the ‘Profile’ tab where you can edit/update your email address for the account.
How can I reset my password?
Go to the top right corner of the homepage, click on the ‘Login’ button, a pop up window will appear, click ‘I forgot my password’ displayed under the ‘LogIn’ button.
How can I renew my membership?
Log into your account on the Digiday website. Click on the ‘Hi, Your Name’ button, a drop down menu will appear, click on ‘Account Overview’ and the page will lead to the ‘Manage My Account’ page where you will click on ‘Manage My Subscription’ where your current membership status will be displayed and then click the ‘Renew’.
How can I obtain a receipt?
Log into your account on the Digiday website. Click on the ‘Hi, Your Name’ button, a drop down menu will appear, click on ‘Account Overview’ and the page will lead to the ‘Manage My Account’ page where you will click on ‘Transactions’ to view payments. The receipt can also be sent to the email address on file for the account.
How do I upgrade my membership?
Log into your account on the Digiday website. Click on the ‘Hi, Your Name’ button, a drop down menu will appear, click on ‘Account Overview’ and the page will lead to the ‘Manage My Account’ page where you will click on ‘Manage My Subscription’ where your current membership status will be displayed and then click the ‘Upgrade’.
How do I check my membership expiration date?
Log into your account on the Digiday website. Click on the ‘Hi, Your Name’ button, a drop down menu will appear, click on ‘Account Overview’ and the page will lead to the ‘Manage My Account’ page where you will click on ‘Manage My Subscription’ where your current membership status can be viewed.
How do I sign up for newsletters?
For email communications, you can sign up for a variety of our newsletters including program and events updates, story previews, future of work briefing, marketing briefing, future of tv briefing and media briefing.
What are the accepted payment methods?
We accept the following payment terms: American Express (except not outside of the United States), MasterCard and Visa.
How do I resolve a payment failure?
When experiencing a credit card decline, please make sure to double check your personal details, 16 digit card number, expiration date, CVV code. If you still encounter an issue, please email help@digiday.com to help resolve the issue.
How can I update my credit card on file?
Log into your account on the Digiday website. Click on the ‘Hi, Your Name’ button, a drop down menu will appear, click on ‘Account Overview’ and the page will lead to the ‘Manage My Account’ page where you will click on ‘Cards’ and will be able to update your credit card details.
How can I access virtual events?
To view and register for events, visit our Events page to find your preferred event
How can I access magazine editions?
To view our magazine editors, visit the Digiday+ page, scroll down to the Digiday+ Magazine section where all issues are displayed.
How do I share my feedback?
We aim to provide a valuable product and service to our members. Hope you are enjoying your membership and would like to share your feedback here
What is the cancellation & refund policy?
The cancellation and refund policy is explained in our Digiday+ terms of service
How do I request additional assistance?
For general inquiries, please email help@digiday.com