Frequently Asked Questions & Help


Memberships

What type of memberships are offered? 

We offer 3-month, annual and 2-year Digiday+ memberships. 3-month student, 1-year student, non-profit and enterprise group memberships are also available to those who qualify.

What are the benefits of a Digiday+ membership?

Digiday+ membership provides unlimited access to all published content on digiday.com (non-members are limited to 3 articles per month). Members also have access to exclusive content, premium in-depth research reports, practical guides, explainers and live digital events.

How do I manage my membership?

Log into your account on digiday.com. Click ‘Hi, Your Name’ and on the drop down menu, click ‘Account Overview’. You’ll be redirected to the ‘Manage My Account’ page where you can view your subscription status, current credit card on file, transaction history, website access history, vouchers used and profile credentials.

How do I change my email address?

Log into your account on digiday.com. Click ‘Hi, Your Name’ and a drop down menu will appear. Click on ‘Account Overview’ and the page will lead to the ‘Manage My Account’ page where you can click on the ‘Profile’ tab where you can edit/update your email address for the account.

How can I reset my password?

Click ‘Login’ in the top right corner on digiday.com. On the pop up window that appears, click ‘I forgot my password’ displayed under the ‘LogIn’ button.

How can I renew my membership?

Your membership will automatically renew unless you otherwise change your settings. 

If you have changed your settings and would like to renew your membership, log into your account on digiday.com. Click ‘Hi, Your Name’ and a drop down menu will appear. Click on ‘Account Overview’ and the page will lead to the ‘Manage My Account’ page where you can click ‘Manage My Subscription’. Your current membership status will be displayed where you can then click ‘Renew’.

How do I upgrade my membership?

Log into your account on the Digiday website. Click on the ‘Hi, Your Name’ button, a drop down menu will appear. Click on ‘Account Overview’ and the page will lead to the ‘Manage My Account’ page where you can click ‘Manage My Subscription’ where your current membership status will be displayed and then click the ‘Upgrade’.

How can I check my membership expiration date?

Log into your account on the Digiday website. Click on the ‘Hi, Your Name’ button, a drop down menu will appear. Click on ‘Account Overview’ and the page will lead to the ‘Manage My Account’ page where you can click ‘Manage My Subscription’ and view your current membership status.

How do I sign up for newsletters?

For email communications, you can sign up for Digiday’s free daily newsletters and other email communications here.

To adjust the settings of the emails you receive as a Digiday+ member, click on ‘preferences’ on the bottom of any member email.

How can I access magazine editions?

Digiday+ members can access an archive of all issues of Digiday magazine by visiting the Digiday+ homepage.

How do I share my feedback?

We aim to provide a valuable product and service to our members. Hope you are enjoying your membership and would like to share your feedback here.

How do I request additional assistance?

For general inquiries, please email help@digiday.com.

What is the cancellation & refund policy?

The cancellation and refund policy is explained in our Digiday+ terms of service


Awards

When and how are finalists announced?

The shortlist will be announced online on the date included within the confirmation email received post entry. All entrants will be notified, whether you’re named a finalist or not, via the email address included on your entry.

When are the winners announced?

All winners are currently being announced through a virtual event. We’ll keep our community posted on when and how we return to in-person galas.

What do I get if I win? 

Winners will be included in our daily coverage, across social channels and within daily newsletters. All winners will have the opportunity to purchase a personalized trophy through our awards marketplace.

What are the options to sponsor an awards program?

Sponsor options include virtual announcement opportunities, custom content opportunities, and in-person events/galas. To discuss packages, please reach out to our team at awards@digiday.com.

How can I get support during the entry process?

Check out our entry guide for insider advice from our judges, stats and figures on what makes an effective entry and much more.

Can I license the use of the Digiday Media Awards logo?

Yes. Our licensing program provides the opportunity to get even more value out of your finalist or winners status by promoting using the Digiday Awards seal on websites, sales kits, email signatures and more. For more information, please reach out to our team at awards@digiday.com.

Where can I nominate someone for a judging panel?

You can nominate someone to be a part of a Digiday Media Awards judging panel here.


Events

Where can I submit a speaker for speaking opportunities?

Publishers, brands and agencies can submit someone for a speaking opportunity here.

Tech and service providers can learn more about sponsorship opportunities here.

Where can I find the full schedule of Digiday events?

Digiday Media’s 2022 full calendar of events can be found here.

Who can I contact with questions about hotel accommodations?

Please reach out to our team here.


Payments

How can I obtain a receipt?

Log into your account on the Digiday website. Click ‘Hi, Your Name’ and a drop down menu will appear. Click on ‘Account Overview’ and the page will lead to the ‘Manage My Account’ page where you can click ‘Transactions’ to view payments. The receipt can also be sent to the email address on file for the account.

What are the accepted payment methods?

We accept the following payment terms: American Express (except not outside of the United States), MasterCard and Visa.

How do I resolve a payment failure?

When experiencing a credit card decline, please make sure to double check your personal details, 16 digit card number, expiration date and CVV code. If you still encounter an issue, please email help@digiday.com to help resolve the issue.

How can I update my credit card on file for a Digiday+ subscription?

Log into your account on the Digiday website. Click on the ‘Hi, Your Name’ button, a drop down menu will appear. Click on ‘Account Overview’ and the page will lead to the ‘Manage My Account’ page. From there, click ‘Cards’ and you’ll be able to update your credit card details.

What is the cancellation & refund policy?

The cancellation and refund policy is explained in our Digiday+ terms of service.

Need additional assistance?

For general inquiries, fill out the form below and a member of our team will be in touch shortly.