Frequently Asked Questions & Help


Memberships

What type of memberships are offered? 

We offer 3-month, annual and 2-year Digiday+ memberships. 3-month student, 1-year student, non-profit and enterprise group memberships are also available to those who qualify.

What are the benefits of a Digiday+ membership?

Digiday+ membership provides unlimited access to all published content on digiday.com (non-members are limited to 3 articles per month). Members also have access to exclusive content, premium in-depth research reports, practical guides, explainers and live digital events.

How do I manage my membership?

Log into your account on digiday.com. Click ‘Hi, Your Name’ and on the drop down menu, click ‘Account Overview’. You’ll be redirected to the ‘Manage My Account’ page where you can view your subscription status, current credit card on file, transaction history, website access history, vouchers used and profile credentials.

How do I change my email address?

Log into your account on digiday.com. Click ‘Hi, Your Name’ and a drop down menu will appear. Click on ‘Account Overview’ and the page will lead to the ‘Manage My Account’ page where you can click on the ‘Profile’ tab where you can edit/update your email address for the account.

How can I reset my password?

Click ‘Login’ in the top right corner on digiday.com. On the pop up window that appears, click ‘I forgot my password’ displayed under the ‘LogIn’ button.

How can I renew my membership?

Your membership will automatically renew unless you otherwise change your settings. 

If you have changed your settings and would like to renew your membership, log into your account on digiday.com. Click ‘Hi, Your Name’ and a drop down menu will appear. Click on ‘Account Overview’ and the page will lead to the ‘Manage My Account’ page where you can click ‘Manage My Subscription’. Your current membership status will be displayed where you can then click ‘Renew’.

How do I upgrade my membership?

Log into your account on the Digiday website. Click on the ‘Hi, Your Name’ button, a drop down menu will appear. Click on ‘Account Overview’ and the page will lead to the ‘Manage My Account’ page where you can click ‘Manage My Subscription’ where your current membership status will be displayed and then click the ‘Upgrade’.

How can I check my membership expiration date?

Log into your account on the Digiday website. Click on the ‘Hi, Your Name’ button, a drop down menu will appear. Click on ‘Account Overview’ and the page will lead to the ‘Manage My Account’ page where you can click ‘Manage My Subscription’ and view your current membership status.

How do I sign up for newsletters?

For email communications, you can sign up for Digiday’s free daily newsletters and other email communications here.

To adjust the settings of the emails you receive as a Digiday+ member, click on ‘preferences’ on the bottom of any member email.

How can I access magazine editions?

Digiday+ members can access an archive of all issues of Digiday magazine by visiting the Digiday+ homepage.

How do I share my feedback?

We aim to provide a valuable product and service to our members. Hope you are enjoying your membership and would like to share your feedback here.

How do I request additional assistance?

For general inquiries, please email help@digiday.com.

What is the cancellation & refund policy?

The cancellation and refund policy is explained in our Digiday+ terms of service


Awards

Can I submit from outside the U.S.?

Yes, our awards programs are open to entrants globally.

What is the eligibility period?

The eligibility period for all submission materials spans the 12 months prior to the Early Deadline and ends on the Late Deadline at 11:59 p.m. PST.

Can I submit the same campaign or entry into multiple categories?

Yes. Entry fees are applied per category.

Can I edit my submission after the deadline?

No. Your submission must be completed in its entirety at the time of payment. There will be no access to edit submissions after completion.

What parts of my entry are made public?

We publicize the ‘Credits’ section, paraphrase your entry content and use your campaign images for the winners guides, should you be named a finalist or winner.

Who’s contact information should we include on the entry form?

You should include the information of the most appropriate point of contact for updates regarding your entry. Please provide a company email address. You should also include a secondary email address in case we aren’t able to connect with the primary contact.

What if my company or a competitor has a judge on the jury panel?

Judges are asked to recuse themselves from scoring any categories their company or a direct competitor submits to. 

When and how are finalists announced?

Finalists will be contacted via email regarding their entry, whether they have been selected for the shortlist or not. The shortlist will be published on our site and in our daily newsletter after judging closes.

When and how are the winners announced?

Winners are revealed in an exclusive announcement on digiday.com and in our daily newsletter. The exact date will be announced when the shortlist is announced.

Can I license the use of the program’s logo?

Yes. Our licensing program provides you with the opportunity to further the reach of your win through the use of our seal on your website, social media, email signatures and more. For more information on the options available, read more here.

Can I sponsor an awards program?

Yes. To learn more about opportunities to sponsor an awards program, read more here.

How can I nominate myself or someone else to be a juror?

We are always looking for diverse jurors who are senior to executive level with 10+ years in the industry respective to the awards program. To nominate yourself or another person to participate on our jury panels, please contact awards@digiday.com and/or fill out this form.


Events

Where can I submit a speaker for speaking opportunities?

Publishers, brands and agencies can submit someone for a speaking opportunity here.

Tech and service providers can learn more about sponsorship opportunities here.

Where can I find the full schedule of Digiday events?

Digiday Media’s 2022 full calendar of events can be found here.

Who can I contact with questions about hotel accommodations?

Please reach out to our team here.


Payments

How can I obtain a receipt?

Log into your account on the Digiday website. Click ‘Hi, Your Name’ and a drop down menu will appear. Click on ‘Account Overview’ and the page will lead to the ‘Manage My Account’ page where you can click ‘Transactions’ to view payments. The receipt can also be sent to the email address on file for the account.

What are the accepted payment methods?

We accept the following payment terms: American Express (except not outside of the United States), MasterCard and Visa.

How do I resolve a payment failure?

When experiencing a credit card decline, please make sure to double check your personal details, 16 digit card number, expiration date and CVV code. If you still encounter an issue, please email help@digiday.com to help resolve the issue.

How can I update my credit card on file for a Digiday+ subscription?

Log into your account on the Digiday website. Click on the ‘Hi, Your Name’ button, a drop down menu will appear. Click on ‘Account Overview’ and the page will lead to the ‘Manage My Account’ page. From there, click ‘Cards’ and you’ll be able to update your credit card details.

What is the cancellation & refund policy?

The cancellation and refund policy is explained in our Digiday+ terms of service.

Need additional assistance?

For general inquiries, fill out the form below and a member of our team will be in touch shortly.