‘A level of credibility’: Drugstore chains are embracing CBD
Drugstores are embracing CBD (cannabidiol) products, pushing the trend into the mass market.
Yesterday, Rite Aid announced it would start selling CBD products in nearly 800 stores across Washington and Oregon. It follows Walgreens and CVS, which both announced that they would start selling topical products that contain CBD, like creams and lip balms, in certain states.
Walgreens, CVS, and Rite Aid will be the guinea pigs as other mass retailers try to figure out the kind of in-store marketing, communications and price points are necessary to convince mass-market consumers, who might not yet be familiar with CBD, to try the products. Catherine Lang, a retail analyst with Kantar Consulting, predicts that convenience stores will be among the next retailers to get into CBD products, particularly in states where recreational use of marijuana is legalized. Bethany Gomez, managing director of Brightfield Group, predicts grocery stores will be next.
“Once Walgreens and CVS are doing something, Albertson’s and Kroger are not far behind at all.”
The CBD boom in mass retail coincides with the passage of the Farm Bill in December, which legalized the production of hemp and CBD derived from legally produced hemp. But there are still restrictions that vary by state, as CBD is still illegal on a federal level, around how CBD products can be marketed and how payments can be processed.
“With these large chain retailers starting to carry these products, it both dramatically increases the distribution of CBD products and gives it a level of credibility,” said Gomez. Brightfield Group projects that the hemp-derived CBD market will reach $22 billion by 2022.
One of the biggest challenges Walgreens, CVS and Rite Aid will face in selling CBD products is convincing consumers why they should try them without making any specific health claims. Even though CBD cosmetics don’t have to be pre-approved by the FDA, companies can run afoul of the FDA if they make unverified health claims. So a retailer may run into trouble if it claims a CBD cream can help alleviate pain from endometriosis, according to Gomez, but they can market it as a women’s health product. End caps and point of sale displays will also be critical in elevating CBD topics as not just another lotion or cream. None of the three drugstores have commented yet on how they plan to market CBD products compared to other health and wellness products in stores.
The last thing a mass retailer wants is to stock its shelves with a product from a new wholesale partner, only to have to pull that product later on as that company runs into legal trouble or if the FDA says it’s considering more tightly regulating that product category. Mass retailers have already been burned before — Target, for example, started carrying a hemp extract oil in 2017, only to pull it after the Drug Enforcement Administration at the time said it still considered hemp extracts to be a drug on the same level as marijuana.
The adoption by drugstores is an important step in introducing CBD products to the mass market, as up until now many of the retailers who have started carrying CBD products have done so as a luxury play, including Neiman Marcus and Barneys. Beauty retailers like Sephora were also among the first out of the gate to sell more CBD products. Selling CBD-based cosmetic products carries less of a risk than other product categories because they don’t have to be pre-approved by the FDA.
But in their announcements, Walgreens, CVS and Rite Aid haven’t played up CBD as a luxury item. Instead, a Walgreens spokesman told CNBC that its entry into the CBD market is “in line with our efforts to provide a wider range of accessible health and well-being products and services.”
There will also likely be some trial and error within the first few months as Walgreens, CVS and Rite Aid figure out how much customers are willing to shell out for a product with an ingredient they’ve never tried before.
“If people aren’t sure if [CBD products] are going to work for them at the first time, they don’t want to spend a lot of money,” Gomez said.
Subscribe to the Digiday Retail Briefing: An email with news, quotes and stats covering the modernization of retail and e-commerce, delivered three times per week.
Cheat Sheet: Shopify’s Shop Pay integration will share customer purchase data with Google
Allowing retailers to sell for free, and adding more payment options, makes Google itself more of a shopping tool.
LG kicks off series of live stream shopping events produced in-house
If a consumer sees something they like, they can click on the product and will be taken out to the LG website to complete their purchase.
Loyal and App-y: How QSRs are leaning into rewards programs to boost mobile orders and sales
Brands were forced to find ways to reach customers in their homes and fast-food restaurants, including McDonald’s and Burger King, found answers by investing in loyalty programs.
SponsoredHow retailers can be ready for holiday shoppers this year
Suchi Sastri, managing director and partner, Boston Consulting Group As the holiday season approaches and the pandemic continues to evolve, retailers want to know what to expect. Will e-commerce continue to grow at the rate it did last year? How big of a role will in-store shopping play in holiday shopping? While it’s still early, […]
Cheat sheet: Etsy beats earnings, turns focus to adding more revenue sources
Etsy is still growing beyond a blast of mask sales last year and now needs to manage 4.7 million sellers and 90 million buyers.
Member ExclusiveDespite hungry VCs, DTC brands are rethinking their fundraising approach
This is the latest installment of the DTC Briefing, a weekly Modern Retail column about the biggest challenges and trends facing the volatile direct-to-consumer startup world. Join Modern Retail+ to get access to the DTC briefing–as well as all articles, research and more. Before 2020, some founders and investors were starting to warn that most consumer […]