Disruption, served one thread at a time: The weird world of DTC thoughtleader Twitter (1/23)
On direct-to-consumer startup Twitter, everything is a branding lesson.
Nintendo, Oatly, a budding home cook, the location of a “Shop Now” button on a website, the amount of emails sent by a sock startup, and the toilet paper market, all offer important lessons to budding e-commerce entrepreneurs. And, lessons that need to be explained in 15-30 tweets.
DTC Twitter is obsessed with Tweet threads. Or, at the very least, they are frequently cited as recommended reads in industry newsletters like 2pm Inc. and Lean Luxe, and often serve as inspiration for further discussions in Clubhouse, Slack, or virtual events.
In the past week alone, there have been Tweet threads critiquing the site design of beverage brand Recess, why more DTC startups need to market themselves as luxury brands, and what J. Crew can learn from an (of course) young, digitally-native startup.
Heavy Twitter usage is not unique to the DTC startup scene, although for people hellbent on disruption, many do seem to spend an inordinate amount of time tweeting about it. But these Twitter threads are a good proxy for what DTC personalities and startups in general are good at (marketing) and gloss over what they consistently struggle with (unit economics/profitable businesses). At their best, the DTC thoughtleader threads help people find others who are interested in the same niche e-commerce topics as they are or experiencing similar business challenges. At worst, they’re performative oversimplifications of what makes a successful e-commerce business.
“I noticed that a lot of the ‘big players’ in DTC were sharing information in this medium,” said Kristen LaFrance, a senior content marketer at Shopify Retail who describes herself as “they mayor of DTC Twitter” in her bio. “It was clear that the industry was excited about this quick-win type of content that could go in depth while still providing actionable tips,” added LaFrance, who started writing threads last year critiquing the email and SMS marketing strategies of startups like Casper and Bombas. “I actually made a lot of connections through those threads because people were retweeting, tagging friends, and inviting people into the conversation,” she said.
Kevin Lee, the co-founder of a soon-to-launch CPG startup, said that he started tweeting more as he was doing more research. As he’s preparing to launch his own startup, he wanted to see how other companies structured their marketing teams. After learning how Oatly has tried over the years to reduce bureaucracy in its in-house creative team, he laid out what other marketers can learn from Oatly’s strategy in 28 tweets, which garnered 1,400 retweets.
“My purpose is — here is some interesting information, and hopefully it inspires you in some way,” Lee said.
Baked into these threads are lessons on what is paramount to building a successful DTC startups, lessons that are biased towards the Tweeter’s professional background. As a content marketer, LaFrance often focuses on the marketing strategies of DTC startups. Graphic designers will critique the web designs of DTC startups, and so forth.
But what these threads often don’t focus as much on, is the non-public facing, albeit critical parts of the business like customer acquisition costs or churn rate. “It’s also a lot easier (and more engaging) to talk about “brand” in a tweet than it is supply chain optimization,” said Patrick Coddou, founder of razor startup Supply on — where else — Twitter. And, as many of these DTC startups are still young, unprofitable ventures, there aren’t as many lessons to glean from how they say, expanded into new markets or successfully gained market share over a competitor.
Lee acknowledges that some threads can feel self-serving, particularly if it seems that someone is heaping praise on a company they have a personal connection to. “It seems like they are trying to point to some conclusion that is a leading indicator for that product,” he said.
But, in speaking with fellow entrepreneurs, he feels that they can be too-self critical, and often veer on the side of not sharing their expertise enough.
“We forget that we are experts, and it would be remiss to not share that knowledge,” he said. “Maybe someone’s expertise is not at the fact that they worked at [a particular] company, but that they are a good storyteller.”
‘The pressure cooker is primed to explode’: How instant messaging tools are contributing to burnout
Despite their many benefits, instant-messaging tools like Slack have contributed to burnout over the last year — leading some businesses to drop them entirely.
Heated founder Emily Atkin shows what it takes to make the transition from staff writer to Substacker
Substack is now a full-time job for Emily Atkin and her subscriber base has grown large enough for her to hire her first employee.
U.S. cities and regions offer cash incentives to skilled remote workers to relocate
The uncoupling of work and location means that opportunities are no longer restricted to major urban centers.
SponsoredWhat sustainable app monetization looks like in 2021
Apple’s iOS 14 changes are driving significant shifts in the app ecosystem. For gaming businesses, these new changes will make it challenging to show targeted ads. That said, the mobile game economy continues to boom, and analysts predict long-term growth; global in-app ad revenue in 2021 will rise by 6.2% for non-gaming apps, and 19.1% […]
Member ExclusiveMedia Buying Briefing: As gaming explodes as an ad medium, media agencies aim to level up
Media buyers are ramping up their efforts to guide clients through the exploding but complex world of marketing in gaming.
Why temporary email apps could disrupt identity tech and publishers’ first-party data strategies
Apps that generate fake one-time emails can create just one more disruption to publisher first-party data and identity goals.