Join us Sept. 14-16 in Miami to connect with top publishing leaders
Retailers know holiday gifting can be a major pain, so they’re leveraging digital technologies to help consumers accelerate the process.
Building upon emerging technologies that were prominent this year, such as chatbots, subscription services and mobile apps, brands are getting innovative about helping shoppers identify gifts. Here are some of the digital hacks they’re offering:
The chatbot method
Earlier this year, Macy’s debuted its shopping assistant chatbot in partnership with Watson, IBM’s cognitive intelligence system. The program, called Macy’s On Call, serves as a digital shopping assistant, providing prospective products and insight to shoppers. The function is easily accessible on the Macy’s website via the “Help” dropdown, and it’s especially helpful for culling through inventory to choose gifts. To read the rest of this article, please visit Glossy.
More in Marketing
Ad Tech Briefing: Regulatory storm clouds gather and scatter over Big Tech, and indies count the cost
The FTC’s Amazon charges presage Google’s second antitrust let-off in a year, while The Trade Desk sheds hundreds.
Anthropologie is launching Nike as sneaker shoppers increase nearly 30%
The retailer is planning a full digital campaign to accompany the launch. The first of nine styles launched on Monday, with the rest rolling out by September 21.
Future of Marketing: Brands want creators who can win over humans and machines at once
Why creator briefs are starting to look like a map of AI search queries.