For retailers looking to differentiate themselves from the pack during the holidays, Facebook Messenger shops and chatbots are the season’s hottest tools — they’re driving positive PR and, if they’re lucky, some sales.
So far, Facebook Messenger for retailers, which rolled out in April, has emerged as two types of experiences: a facilitator for a live chat with a concierge or an AI-powered chatbot that’s programmed with predictive suggestions that follow pre-determined prompts.
To read the rest of this story, please visit Glossy.
More in Marketing
‘Intentionally being cautious’: Why the ad industry isn’t ready to let AI agents spend ad dollars
For now, LLMs are being used as accelerants, not decision makers. They compress workflows. They do not spend the ad dollars
Walmart says ‘open partnerships’ are central to its AI strategy, while Amazon goes it alone
Walmart and Google have announced a partnership that brings the retailer’s shopping experience inside Google’s AI assistant, Gemini.
The case for and against influencer-led Super Bowl ads
Inside the Super Bowl ad debate: Celebrities offer mass appeal, but creators provide better engagement.