What It Is: A classic social customer relationship management (CRM) platform has the ability to locate, collect, and track data generated through major and niche social networks that relate to a particular brand and generate reports, analysis and direct responses to consumers. It allows users to route data to various projects and flag data to trigger various actions, either manually or programatically.
More in Media
Google’s vp of global ads is confident that cookies will be gone from Chrome by the end of next year, despite all the challenges currently facing the ad market.
Mythbuster: How the inconsistent definition of click-through rates affects publishers and their advertisers
Some email newsletter platforms’ click-through rates are actually click-to-open rates, which are measured against the number of emails opened rather than the emails sent. But buyers seem to prefer it that way.
Publishers’ events businesses picked up pretty significantly during the back half of this year — and they will focus on sustaining that lift into 2024, according to Digiday+ Research.