Score another win for the body-positivity brigade.
Topshop is bowing to pressure from a Facebook post to stop using “ridiculously shaped” mannequins promoting unhealthy beauty standards throughout its stores.
In a 500-word message posted last week, shopper Laura Berry wrote that “stopped in [her] tracks” by a “ridiculously tiny mannequin” that appears to be a size 0, judging by the photo attached to the message. “We come in all shapes and sizes. There is absolutely nothing wrong with being the size you naturally are,” she writes.
The post racked up 3,700 likes and 478 shares. Of the roughly 400 comments post, some supported Berry. One woman wrote the mannequins make her feel like she “shouldn’t be in the shop because I’m too big.” Others, however, took the opposite view slamming Berry for “skinny bashing” because it’s “just as bad as calling someone fat.”

The outrage was enough for Topshop to respond to Berry, telling her that the type of mannequin is based on the standard UK size 10 (U.S. size 6) and is delivered in that awkward standing position so its store associates can easily dress them.
Topshop said it won’t be ordering that style of mannequin anymore. “The views of our customers are extremely valuable and we apologise if we have not lived up to the levels of service that we aim to deliver,” it said.
The chain isn’t the only facing back-lash from body-positivity proponents. Victoria’s Secret was recently criticized for its “perfect body” campaign that featured pictures of svelte women, as has Calvin Klein’s usage of a plus-sized model that many believe wasn’t. Yesterday, Dutch-based stroller maker Bugaboo was also the target of angry Facebook commenters over a model running in a park while wearing a bikini.
Previously, Topshop has been a top target from angry shoppers on social media about its mannequins. A shopper took them to task last October for a photo that spread through the Internet of her normal-sized legs compared to a pencil-thin mannequin legs.
The store issued a similar-worded statement, but didn’t say it would pull them from stores, like it did this time.
More in Marketing
Future of Marketing Briefing: Accenture’s Whalar bet: own the room when creator marketing gets complicated
The Whalar deal is Accenture running the same play it ran on programmatic — only this time it got there earlier.
How DUDE Wipes turned to unconventional sponsorships after sports inventory prices surged
As sports sponsorship costs rise, brands like DUDE Wipes are turning to emerging leagues and unconventional placements.
Agency AI pitches are starting to face harder questions
As agencies race to sell proprietary AI the future of marketing, 3C Ventures argues advertisers need more proof.