What It Is: A classic social customer relationship management (CRM) platform has the ability to locate, collect, and track data generated through major and niche social networks that relate to a particular brand and generate reports, analysis and direct responses to consumers. It allows users to route data to various projects and flag data to trigger various actions, either manually or programatically.
More in Media

Inside Bloomberg Media’s survival guide for the AI era
The business news publisher has yet to sign a content licensing deal with an AI company, but it did recently implement a new AI-powered on-site search engine.

Media Briefing: Overheard at the Digiday Publishing Summit, September 2025 Google search edition
Media execs aired their grievances about Google referral traffic and their souring relationship with platform during the Digiday Publishing Summit.

How EssentiallySports’ creator program benefits both sides of the equation
Over the past year, sports news publication EssentiallySports has employed creators to make in-house video and editorial content around major tentpole sporting events — and thus far, the experiment has paid off.