Six passes left to attend the Digiday Publishing Summit
While a customer service experience of the future may involve automation of some kind, the help of a virtual human called a cognitive agent may be the next evolutionary step.
Sweden’s SEB bank is one of a handful of large banks and insurers (including UBS and insurer BGZ) that have enlisted the help of cognitive agents to deal with customers. The bank is working with software company IPsoft to get a cognitive agent called Amelia to act as a front-end customer service agent. Cognitive agents are virtual assistants that can supposedly think and act like humans, handle complex interactions, and learn from situations.
Read the full story on tearsheet.co
Photo: A cognitive agent developed by software company IPsoft, is said to think like a human to resolve service inquiries.
More in Marketing
Why one exec thinks creators is a real key to Snap flourishing
Snap’s head of global creator partnerships, Quincy Kevan caught up with Digiday to discuss the new-found momentum around the platform’s creator efforts.
Culture is expensive: American Eagle bets on buzz as tariffs and rivals close in
As supply chain costs surge and pricing pressure builds, investors are asking if American Eagle’s focus on cultural heat is coming at the cost of sustainable growth.
With a new partnership, Vegamour is betting on LinkedIn as the next big social platform
On Thursday, Vegamour announced Innocos founder Iryna Kremin as its first “chief LinkedIn officer.”