Last chance to save on Digiday Publishing Summit passes is February 9
Volkswagen is really disappointing everyone, a new poll confirms.
The embattled German automaker ranked dead last in a poll released today from research firm Brand Keys, which measures how well companies meet customer expectations, otherwise known as emotional engagement. The score, measured out of 100 points, is calculated from a survey taken by 43,000 people to measure how brands “disappointed their own customers.”
Volkswagen is the most unsatisfying brand, with a 29 percent emotional engagement rating. Sales have slumped, and its reputation has been tarnished after admitting last September that it installed “defeat devices” in its vehicles to bypass pollution tests. The brand is now plotting a comeback plan.
Blackberry placed in second (30 percent) for its continuing issues, American Apparel ranked in third place (38 percent) because of mass layoffs and slowing sales and troubled sandwich chain Cosi (39 percent) was in fourth.
Notably, Sports Authority slid to ninth place (50 percent), which announced today it’s liquidating and shuttering all stores, while Whole Foods placed in tenth (53 percent) because of social media gaffes and allegations of price fixing.
The reason why these brands ranked low was because they were unable to meet customers’ needs in a competitive environment where choices surround them. “If a brand performs poorly, consumer displeasure not only shows up on the list but harshly in the marketplace,” Robert Passikoff, Brand Keys’ president said. “And, shortly thereafter, on profit-loss statements.”
More in Marketing
GLP-1 draws pharma advertisers to double down on the Super Bowl
Could this be the last year Novo Nordisk, Boehringer Ingelheim, Hims & Hers, Novartis, Ro, and Lilly all run spots during the Big Game?
How food and beverage giants like Ritz and Diageo are showing up for the Super Bowl this year
Food and beverage executives say a Super Bowl campaign sets the tone for the year.
Programmatic is drawing more brands to this year’s Winter Olympics
Widening programmatic access to streaming coverage of the Milan-Cortina Games is enabling smaller advertisers to get their feet in the door.