How Canadian bookstore chain Indigo plans to compete against Amazon in the U.S.

“Our customers in Canada often say that Indigo is their happy place and we believe our concept will resonate for the U.S. customer as well,” said company spokeswoman Kate Gregory. “Indigo offers a unique approach to lifestyle retail with our product curation, store design and joyful events and experiences, all inspired by books and celebrating the power of human connections.”

The company, which is Canada’s largest book, gift and specialty toy retailer, currently has 85 large and 121 small-format stores under the brands Indigo, Chapters, Coles, Indigospirit and The Book Company. It’s held its own against the growth of Amazon in Canada by moving beyond books to lifestyle and home accessories, and it’s created an inviting atmosphere for customers. It’s also built an arsenal of private-label brands exclusive to the retailer, including IndigoKids, IndigoBaby, Wellness, IndigoPaper, among others.

Toronto-based retail analyst Bruce Winder, co-founder and partner of the Retail Advisors network, said Indigo is hoping the Amazon defense strategy it’s employed in Canada will resonate with U.S. customers. He said in recent years, the 21-year-old company made a shift away from a focus on books, anticipating that Amazon would quickly gain share.

“They realized that Amazon was starting to eat their lunch on books,” he said. “They’ve become a destination for people to cocoon a little bit inside; they also have a fairly good selection of consumer electronics and lifestyle accessories, and they have differentiated merchandise.”

While Indigo may appear like a Canadian answer to Barnes & Noble, by becoming a department store that happens to sell books, it’s avoiding a trap in which legacy book retailers like Barnes & Noble often find themselves — appearing too much like a library where people don’t actually buy merchandise.

“People may drop in for a browse but they won’t make a dedicated trip to a bookstore,” Neil Saunders, managing director of GlobalData Retail, recently told The Guardian, speaking of Barnes & Noble.

Despite its edge over some legacy retailers, Indigo still faces a steep climb as an unknown brand in the U.S. Even if the retailer can master the in-store experience, driving traffic to stores will necessitate large investments in branding and marketing, all of which will likely cut into its bottom line, said David Bray, CEO of Briz Media Group, an ad agency that works with retail tech companies.

Indigo’s choice of New Jersey’s Short Hills mall offers access to a relatively affluent, suburban clientele — a good test market, he added. If the brand successfully scales, it could represent a new stage of evolution for physical retail.

“What’s old is becoming new again — the retail market is correcting itself and becoming about these experiences, understanding how to use data to facilitate better experiences and crafting better relationships between the brand and the customer,” he said.