For retailers looking to differentiate themselves from the pack during the holidays, Facebook Messenger shops and chatbots are the season’s hottest tools — they’re driving positive PR and, if they’re lucky, some sales.
So far, Facebook Messenger for retailers, which rolled out in April, has emerged as two types of experiences: a facilitator for a live chat with a concierge or an AI-powered chatbot that’s programmed with predictive suggestions that follow pre-determined prompts.
To read the rest of this story, please visit Glossy.
More in Marketing
How Bloom Nutrition is expanding internationally
Bloom Nutrition is launching in multiple foreign markets that include Australia, France and the U.K.
Fears of Big Tech bias underpin debates around W3C’s Attribution API
Critics may label the initiative as ‘Privacy sandbox 2.0,’ but advocates counter with privacy arguments.
Why agencies are taking a hybrid approach to synthetic audience research
Synthetic audiences are moving beyond AI experiments as agencies weave them into market research and client services.