Event Briefing: The Digiday Publishing Product Leaders Retreat

Data keeps getting more important, but gathering and managing it remains very difficult
As publishers juggle more priorities, they need better data from inside and outside their organizations to make decisions. But good data is hard to collect and manage for a whole host of reasons. And using it properly isn’t easy either.

• Many major platforms do not share data in ways that are compatible with publishers’ needs or workflows; creating hacks is often necessary.
• Building habits and reshaping the mindset of editorial teams, which are crucial to both creating and using data, can be a major challenge.
• Demonstrating the need for better data gathering and tracking is a necessary step that not every media company has taken.

There are several publishers who now regard their first-party data as their most important asset. But even for them, there is a long way to go before it is treated that way within their organizations.

The era of hunches is over
As imperfect as data collection might be, most publishers are gathering enough of it to change how they think. Instead of trying things out simply because a senior executive wants to, stakeholders are expected to make cases for why even a small change to a publisher’s site or app makes sense, and how that change will affect other facets of the company’s revenue or strategy.

• Everybody is allowed to have theories. In organizations where data is easily accessible, ideas are starting to come in from a wider range of corners.
• It can be difficult to have the courage of one’s convictions. Several event attendees shared stories of ad or design tests that were abandoned early, amid queasiness over falling revenues.

Most publishers are open to trying new things. But there are burdens of proof that must be met before any kind of change is implemented.

Balancing big and small is a major challenge
It is difficult to think about the future of media and design and product when your team is busy putting out small fires. For many attendees, centralized product and development teams typically had to make big projects, such as site redesigns, happen on the side, rather than the other way around.

• Some attendees found that holding regular meetings with different stakeholders about their needs helped cut down on asks, or helped them merge different groups’ asks together into a single project, rather than three or four different ones.
• Carving out time to think about the big picture, or just non-core product ideas, is essential, just for the mental reset they provide.

Resources at most media organizations will remain scarce, so finding ways to work on both big and small projects could be a persistent challenge.

The coming privacy regulations could wreak havoc on advertising and subscriptions
Many publishers are growing nervous about what privacy regulations including the General Data Protection Regulation and the California Consumer Privacy Act will do to their ability to gather data on their audiences and give them an experience that is personalized.

• Many attendees feel that the specter of regulation has spurred previously indifferent legal teams to study the issue more closely, though several are worried about being able to respond in time.
• Some publishers see site registration as a potential way around this problem, but very few sites have managed to get a substantial percentage of their readers to register and sign in.

The so-called “post-cookie” future could change the way publishers think about the advertising opportunities their sites offer to marketers. It will also force them to quickly find ways to create direct relationships with their readers.

Speaker Highlights
Justin Law, chief product and technology officer, Meredith
By this time next year, Meredith’s 40-odd sites will look and feel very similar, thanks to a design template on the front end and newly built user and content graphs on the back end. The graphs are designed to help Meredith increase audience engagement by providing content tailored to each visitor’s interests.

• The front-end designs and plans for increased automation initially did not sit well with editorial. To get everybody on the same page, Meredith launched a version of this on one title’s site, Better Homes and Gardens.
• Over time, the goal is to build an artificial intelligence engine that will pick personalized content for site visitors across the Meredith portfolio.

Nina Gould, vp of product, Forbes
For its first site redesign in six years, Forbes had accumulated a long list of needs. But the site’s product team decided to set time and scope parameters to avoid getting mired in a project that could take more than a year. The business news publisher’s product team took six months to execute the first phase of the redesign.

• Gould’s team decided to focus on fixing article pages on the homepage, while building a design library that would enable the group to more quickly evolve the rest of the site.
• The team kept large chunks of the organization in the loop, holding regular meetings that often included dozens of people.

Overheard
“If a senior exec comes to you and says, ‘You must do x by y,’ that’s usually a sign that it’s going to fail.”

“Our product team feels like all they do is accept requests from the brands. They’re never allowed to get ahead and try to imagine the future of publishing. They just have a catcher’s mitt out, saying, ‘What do you need what do you need what do you need?’”

“How do you teach people to only rely on official, approved company data instead of going out and using whatever they find?“

“The marketing team is the team who puts the wow factor on our slide decks, the first few slides. But now when you want to get into the meat of the information, you go to the product team. We’ve finally won that battle.”

“Getting the executive team to empower the product team as the controller and owner of company data is critical.”

“A single source of truth ensures that you can get your team’s correct data. So when somebody makes a poor decision off the data, at least we’ve eliminated the variable of making a bad decision off wrong data. The data is at least correct.”

“(A good data strategy) is a very big, hard thing. You can vouch for it and talk about it, but you can’t make it happen by yourself. It’s easier to do that when you have massive buy-in from leadership to organize around solutions.”

“GDPR and CCPA are highlighting to legal and executive teams how much of a problem a fragmented or non-existent data strategy is. It’s like, ‘Wait, why is Johnny building a database? And he’s collecting what!?”