Join us Sept. 24 in NYC to connect with execs from Digitas, Claire's, Marriott, Havas and others
Ad targeting is moving into a new area: moods. Snickers maker Mars is mining behavioral data to pinpoint people at their weakest moments for snacking: being happy, bored or even stressed.
“Windows of impulsivity is a moment in your life when you’re in a particular mood, time or place when you’re more likely to buy something,” said Dan Burdett, global brand director at Mars’ brand Snickers. “The goal is for us to be more noticed and better understood.”
For Snickers, Google’s ad server DoubleClick would have sold information to its agency about audience signals like passion points, such as food, sport or business, based on users’ Web behavior. But Snickers wanted to understand if there’s a link between certain moods and impulsive chocolate buying. So it changed the signals to moods like happy, bored, sad and stressed, and is experimenting with different creative messages based on mood signals. Successful targeting requires Snickers to collect more first-party data along the way, though.
“We in chocolate haven’t historically collected much data,” admitted Burdett.
Simon Stanforth, group director of audience and measurement solutions at Starcom Mediavest Group, said that clients are interested in more mood-based targeting solutions but still lack hard evidence on how much it works.
“One of the key challenges is education. There are a number of emerging ad targeting techniques, so agencies need to educate their clients and work with them to test and learn,” he said. “Another is responsibility — ensuring we’re sending relevant messages to people when they want them and not over-intruding with the advertising.”
This sentiment is echoed by Dino Myers-Lamptey, strategist at media agency The7Stars, who points out that there’s a reason why Apple PR’d its mood-based ad targeting patent in 2014 and has since gone quiet.
“Technology companies need to be careful about how they publicize it,” Myers-Lamptey said. “People don’t like being chased around the Internet by behavioral retargeting, let alone knowing that the ad is being served to them because they are in a bad mood.”
Image via Flickr
More in Marketing
Marketers are using AI search concerns to argue for higher media budgets
Brands with long consideration journeys, like insurance and cars, are paying close attention to shifting search behaviors. They’re using that concern to make their case for more media dollars.
In Graphic Detail: Inside the scramble to measure a brand’s AI visibility
Marketers are catching on that AI doesn’t rank their brands, it decides whether it gets brought up at all. That shift is already reshaping how the industry works.
Electronic Arts is bundling its games to make a bigger pitch to advertisers
The gaming company is betting that giving brands access to multiple franchises in one buy will help it win bigger advertising budgets.