People are complaining about being charged after Apple Music free trial ends

Time’s up for the Apple Music freeloaders.

Apple’s alleged Spotify-killer launched on June 30 and offered a free, three-month subscription to try it out. The trial period is ending, and for those who didn’t read the fine print, Apple is automatically renewing them unless they cancel.

Apple isn’t being totally shady about it since it’s sending out emails to subscribers alerting them about the trial period ending that results in a $9.99 monthly fee. Still, emails are often dismissed, so people are complaining on Twitter about being charged or not knowing how to cancel.

Some are griping about forgetting to cancel:

While others are accusing Apple of allegedly over charging them:

Regardless, people aren’t pleased with the company’s tactics. Apple has not yet responded to Digiday for comment about billing issues.

Apple Music racked up 11 million subscribers during the trial period, a number its execs are “thrilled” with, so it’s easy to see why Apple is eager to convert them to paying subscribers. Apple VP Eddy Cue told London’s Evening Standard newspaper today that he’s not worried about the number of subscribers falling, reinforcing that Apple is “in this for the long haul.”

Still, Apple Music’s first impression to many people isn’t a good one.

Images via Apple Music on Facebook.

More in Marketing

Digiday+ Research deep dive: Agencies find Meta’s platforms aren’t worth the investment

When it comes to agencies, both of Meta’s older sibling social media platforms may be past their primes.

The DoJ’s antitrust battle with Google underlines Big Tech’s preference for secrecy, a growing bugbear for advertisers

The legal battle sees Apple and Google et al attempt to conceal their inner workings, developments that mirror the experience of their media customers.

Snapchat sunsets its AR Enterprise division as it vows to give advertisers AR tools

“We are not diminishing the importance of AR,” he said. “In fact, we are strategically reallocating resources to strengthen our endeavors in AR advertising and to elevate the fundamental AR experiences provided to Snapchat users.”