
Update: Campbell’s Soup denies that they have a verified Twitter account for Pace Foods. The entire Twitter “meltdown” appears to be a hoax, perpetrated on Kinane by comedian Randy Liedtke. We got had, too. Apologies.
Things got a little caliente under the collar yesterday for Pace Foods, the brand most known for its Pace Picante sauce. A series of private messages were ultimately made public resulting in the apparent firing of a Pace employee and the suspension of the company’s Twitter feed.
It began in the morning when Pace Food’s Twitter account favorited offensive tweets written by comedian Kyle Kinane. The weird thing? His insulting tweets had been written written 10 months ago. Kinane, noticing that the account was favoriting any tweet he used mentioning the brand, took advantage of the situation, and made a few jokes at Pace Food’s expense.
As Kinane continued to tweet about Pace’s presumed Twitterbots, a person named “Eric” representing Pace sent Kinane a private direct message, asking him to remove all mentions of Pace from his account. What follows is a highly unusual (and fairly humorous) private exchange in which at least two other Pace associates chime in. Kinane made the entire exchange public with the following screenshots:
The direct messaging continued between Kinane and Pace, and gets a bit weirder.
Another Pace associate, “Miles,” becomes involved.
It almost seems as though the episode had come to an end, until a third associate, “Sharon,” steps in.
Next, “Sharon” tries to continue the conversation with Kinane in direct messages.
Miles apparently returns…
…and tweets offensive things from his personal account to Kinane.
Pace then publicly issued a cryptic Twitter apology, and suspended the account.
More in Marketing

‘We’ve got to call their bluff’: Amidst retail media spend scrutiny, advertisers pull out of negotiations
Amidst retail media spend scrutiny, some advertisers are opting to pull their ad dollars and walk away from the negotiation table.

Marketing Briefing: Why the topsy-turvy economic and cultural landscape led to decision ‘paralysis’ from marketers
Marketers are worried that any decision they make today could hurt their brand. So some aren’t making them.

CMOs are winning trust but still falling short in transforming companies, according to CEOs
Boathouse’s fourth installment of the study sheds light on improved relations between CEO and CMO, but notes sizable gaps in areas of execution, expectation and delivery.