Pace Foods Suffers (Fake) Twitter Meltdown

Update: Campbell’s Soup denies that they have a verified Twitter account for Pace Foods. The entire Twitter “meltdown” appears to be a hoax, perpetrated on Kinane by comedian Randy Liedtke. We got had, too. Apologies.

Things got a little caliente under the collar yesterday for Pace Foods, the brand most known for its Pace Picante sauce. A series of private messages were ultimately made public resulting in the apparent firing of a Pace employee and the suspension of the company’s Twitter feed.

It began in the morning when Pace Food’s Twitter account favorited offensive tweets written by comedian Kyle Kinane. The weird thing? His insulting tweets had been written written 10 months ago. Kinane, noticing that the account was favoriting any tweet he used mentioning the brand, took advantage of the situation, and  made a few jokes at Pace Food’s expense.

As Kinane continued to tweet about Pace’s presumed Twitterbots, a person named “Eric” representing Pace sent Kinane a private direct message, asking him to remove all mentions of Pace from his account. What follows is a highly unusual (and fairly humorous) private exchange in which at least two other Pace associates chime in. Kinane made the entire exchange public with the following screenshots:

Baa4dTXCMAAWIoa-1

The direct messaging continued between Kinane and Pace, and gets a bit weirder.

Baa5-xnCEAEJJ5z Baa61gVCEAAibmh

 

Another Pace associate, “Miles,” becomes involved.

Baa-YT-CYAAGdmG

Baa_9b_CQAAT8fI

BabE7_NCAAAzmcd

 

 

BabWk3vCEAAlPpU

 

It almost seems as though the episode had come to an end, until a third associate, “Sharon,” steps in.

 

BabwAceCIAASNeX

 

Next, “Sharon”  tries to continue the conversation with Kinane in direct messages.

BabzFYvCQAA41RS-1

Bab0mfsCcAAem9E

 

Miles apparently returns…

Bab_Us1CIAEutTW-1

…and tweets offensive things from his personal account to Kinane.

Screen Shot 2013-12-02 at 12.32.41 PM

Screen Shot 2013-12-02 at 12.31.30 PM

 

 

Pace then publicly issued a cryptic  Twitter apology, and suspended the account.

IMG_2577

IMG_2578

IMG_2579

IMG_2582

 

More in Marketing

Cannes Briefing: The Cannes confessional

Digiday covers the latest from marketing and media at the annual Cannes Lions International Festival of Creativity. More from the series → Somewhere in Cannes over dinner, one ad exec asked the question nobody likes asking out loud: would anyone actually notice if they just didn’t turn up to any of this? They weren’t being […]

Future of Marketing Briefing: CMOs are still haunted by hard questions about value of ad creative

While interest in AI-enabled media and creative effectiveness measurement is rising, 49% of senior marketers say they can’t back up their ad creative with hard data.

Nike versus Adidas: Who’s winning the World Cup’s brand head to head?

Both Adidas and Nike are gunning to dominate the World Cup. We examine campaign performance data to see who’s out in front.