Neutrogena rolls out customizable 3D sheet masks at CES

MaskiD will be available to consumers in the third quarter of 2019 and marketing plans are being finalized, but Neutrogena shared that it plans to launch the product only on Neutrogena.com. This is partially due to technological constraints of customization, said Simon Geraghty, Neutrogena’s director of global sun care and beauty tech. It’s also because the brand wants to “launch, learn and iterate,” he said.

“We have seen [successful] companies take that agile approach, and we want to do that with this product,” said Geraghty. “It gives us that control and ability to start small and scale up.”

Though this might seem to suggest that Neutrogena has larger direct-to-consumer ambitions, the brand does not plan to exit brick-and-mortar stores. In fact, Neutrogena has plans to bring this type of technology into physical retail down the line, said Geraghty. But for launch, the brand wanted to make the experience easier for customers.

“From a consumer-use perspective, this technology is meant to lie in her pocket on her phone. From there, she can provide all the relevant information, order [the mask] and then have it delivered to her,” he said. “Bringing in the brick-and-mortar element is disruptive to that.”

Because the public is now so familiar with sheet masks, Neutrogena considered them the right vehicle to harbor this kind of innovation for Neutrogena. The sheet-mask market is expected to increase from a $267 million in 2017 to $449 million by 2024, according to Zion Market Research. And Neutrogena is not the only brand trying to offer customization in the face-mask space. Indie brands like Loli Beauty and Belle Bar both offer customers the ability to mix masks themselves after selecting raw ingredients, and customized skin-care brand Skin Inc. created its own sheet maskthat can be mixed-and-matched. Neutrogena opted to create its personalized sheet mask based off feedback received through Skin360 reviews. Customers of the Skin360 tool remarked that they found the analysis to be interesting, but wanted a tangible product that could put the analysis to use, Geraghty said.

“This allows us to take science and what we know [about skin care] and deliver it to a consumer in a way you couldn’t 10 years ago,” he said.