In-N-Out’s London burger stunt was a lot of hot, greasy air
In-N-Out Burger, the cult burger joint loved universally by Californians, came to London today. As the name of the chain may suggest, the visit was brief and its impact insubstantial.
Inside Estancia Brasil, a steak house in North London, In-N-Out was scheduled to serve a limited number of its famous burgers for four hours only, starting at 11 a.m. In terms of turnout, it was a success: Hundreds of fans turned up, and it had handed out its last wristband by 12.31 p.m. — despite giving a closing time of 3 p.m.
The brand doesn’t do social media. Its skeletal Facebook page has over 2.9 million followers and no posts, and it hasn’t tweeted since 2011. Instead, it has been seeking attention with little more than some wristbands and a handful of staff.
The brand had advertised the pop-up stunt — its third since 2012 — with a small print ad in the Camden New Journal, a local London paper. It was then picked up by several media outlets including Time Out and The Sun, which livestreamed direct from the queue today.
That broadcast racked up 2,300 views while a similar Facebook Live video from Business Insider has over 117,000 views and counting,10 times Business Insider’s average, which head of video Justin Maiman, puts at around 19,000 views.
But while publishers were happy to do In-N-Out’s publicity for it, it had little traction on social media. If you’re measuring via engagement, In-N-Out missed the mark completely.
According to analytics firm Brandwatch, the chain had just over 200 mentions today on Twitter, and 470 in total this week — hardly enough to trend on the platform. Mentioned peaked at 11 a.m. at a rate of just 45 per hour.
The top tweet was a timelapse of the queue from director Oliver Kember, though that generated just seven retweets and five likes.
Queues for In’N’Out pop-up are unreal. Too many people to serve! #InNOutBurger #InNOutLondon #PopUp #timelapse @TimeOutLondon pic.twitter.com/BNLGnlNxGS
— Oliver Kember (@OliKember) September 21, 2016
The sentiment was mixed too. Between the shots of wristbands, many were cheesed off — saying that the event was poorly managed.
@burgerlist alienating 80% who turn up by not feeding them in 75 mins is some going. Inadequate stock, venue, location #innoutlondon
— Paul Gillooly (@paulblueeyedboy) September 21, 2016
didn’t get a burger and they wouldn’t even give me a hat or a cup. fucking pissed. #innout #innoutlondon @innout
— billy watson (@doctormambo) September 21, 2016
#InNOutBurger What’s with this ‘pop up’ rubbish? You open up stores in London now! For me & the 🍔 monster @DannyRom6 cc @innoutburger
— Ben Boucher (@SportsNut1908) September 21, 2016
Lasting impact once the newspapers are tomorrow’s birdcage liners? In-N-Out-N-Not-Much-Else.
Two years in, Bose’s first CMO outlines his plan for the brand
It took a minute, but Bose is enjoying the benefits of having a CMO for the first time.
As America returns to the office, Xerox returns to advertising
As the next generation enters the workforce, Xerox tailors its ad strategy to them.
Marketing Briefing: As Pride approaches, marketers should be ‘truly invested’ as marketing backlash continues
Marketers and agency execs say that this current moment will likely make clear the brands that are truly committed to supporting the LGBTQIA+ community and those that had simply made Pride an annual marketing moment.
SponsoredHow enterprise-grade CDPs are enhancing data processes and improving customer experiences
Produced in partnership with Marketecture The following article highlights an interview between Martin Kihn, Salesforce’s senior vice president of Marketing Cloud, and Ari Paparo, founder and CEO of Marketecture Media. Register to watch more of the discussion and learn how brands are making the most of enterprise-grade CDP technologies. As brands expand across channels and […]
Why Airbnb’s global head of marketing says in-housing agency critique is a fallacy
As the in-housing agency trend continues, Digiday talks to Airbnb about its strategy.
Gaming industry execs chime in on changing consumer habits and the the rise of AI in Q1 2023
The gaming industry's ascendance was checked in the first quarter of 2023, as brands and consumers decreased their spending in the sector in anticipation of a mounting recession.