Is the CEO Obstructing the CMO/CIO Relationship?
The relationship between the chief marketing officer and chief information officer has always been about figuring out technology to drive engagement in digital.
Both IT and marketing are focused on ensuring their units are customer-centric, according to research from the CMO Council and SAS. Marketers believe that being customer-centric means making use of all the data that’s out there to better cater to customers’ wants, needs, likes, dislikes and etcetera. Because these heaps of data can only be managed via technology, marketing and IT are battling for the same technology budgets and need to work together.
What’s holding back the relationship between IT and marketing is that the customer is often times “owned” by sales (CEO), and not spread evenly across the organization. According to the CMO Council and SAS report, what’s missing is collaboration among various units within the organization. Collaboration would mean defining a singular voice that is committed to making business decisions centered on consumers.
This should be a wake-up call to CEOs. According to the study, marketing and IT are struggling and it’s up to the CEO to clear the path for collaboration.
“It’s a huge change-management process to get everyone to think differently and put their own goals and objectives aside for a moment to think about the greater whole,” said Karen Larrimer, CMO of PNC Financial, in the report.
The good news is the gap may be narrowing between the two departments, with both marketers (85 percent) and IT executives (85 percent) believing that a closer relationship is necessary for an organization to be customer-centric. Furthermore, both groups also agree that understanding and properly using data is the key to customer centricity.
“It’s a complete partnership between marketing and IT, and they’re equal partners in helping define the strategy and understand its implications in terms of technology and information,” said Paul Kadin, head of North America marketing operations and strategy for Citi, in the report. “It takes equal doses of both perspectives to come to a conclusion about what we need to do next.”
Image via Shutterstock
‘Its inevitable’: Domino’s hungers for attention and context
Attention-based buying is turning into a legendary tale of patient and nonchalance. So when there’s a glimpse of progress, marketers tend to take notice. Domino’s being one of them.
Why Cars.com is driving away from performance marketing and toward influencers
To boost brand awareness, Cars.com is doubling down on its influencer marketing efforts.
Why Unity Technologies is leaning into AI as economic headwinds pick up
As one of the largest gaming companies listed on New York Stock Exchange, Unity Technologies leaned into AI during its May 10 earnings call, with Unity CEO John S. Ricciatello stressing Unity’s “competitive advantages in and around AI.”
SponsoredWhat the measurement and currency discussion really means to TV advertisers
Ali Mack, head of TV and agency, Experian Major streaming video providers have recently made headlines by adopting new currencies for ad measurement, threatening Nielsen’s long-standing TV ratings monopoly. NBCUniversal, for example, has certified iSpot and VideoAmp as currencies for advanced audiences and formed the Joint Industry Committee with Paramount, TelevisaUnivision and Warner Bros. Discovery. […]
Dopamine rush to deeper engagement: short-form video boom fuels brands’ embrace of longer-form content
Audiences craving more are now being treated to captivating longer-form narratives. It’s the addictive nature of those quick hits that has fueled this transformation.
How gamers’ engagement with short-form video is changing
To better understand how modern gamers are engaging with short-form video, Digiday teamed up with Gamesight to pull key points from an exclusive report on gamers’ shifting video consumption preferences.