SHAPING WHAT’S NEXT IN MEDIA

Last chance to save on Digiday Publishing Summit passes is February 9

SECURE YOUR SEAT

HSBC is using AI to personalize its rewards program

HSBC wants to give its U.S. credit card customers a better shopping experience.

The London-based bank is working on creating a rewards program that reads customer data to predict how they might redeem their credit card points so it can market the offerings of a certain category —  travel, merchandise, gift cards or cash — more actively.

It’s a little bit like online retailers that push certain products to consumers based on their preferences and previous activity.

The bank has partnered with Maritz Motivation Solutions, a provider of loyalty programs to U.S. and global companies whose technology suggests a redemption category to promote to each credit cardholder and calculates the percentage of customers likely to redeem in different categories.

Read the full story on tearsheet.co

More in Marketing

Albertsons is putting digital screens for ads in more than a third of its stores

The retail giant has seen enough success in its digital screen network to begin a rollout in 800 of its 2,200-plus stores in 2026.

The Australian Open wants to be ‘the Super Bowl’ for experiential beauty marketing

“Tennis is in vogue at the moment,” said Roddy Campbell, director of partnerships and international business at Tennis Australia

The lead image shows a football player taking a selfie.

Dick’s invests in in-house influencers as brands seek control

Dick’s beefs up its in-house influencer program, joining brands moving to own creator relationships.