CTV Advertising Strategies:

Insights from CTV leaders at Dentsu, Horizon Media and more

SECURE YOUR SEAT

‘Egos need to be checked’: A Digiday+ town hall with Ogilvy & Mather’s Lauren Crampsie

Lauren Crampsie, worldwide chief marketing officer at Ogilvy & Mather, joined us on Thursday for a Digiday+ town hall on Slack, where we chatted about consultancies, talent and why brands need to focus even more on “brand.”

We hold Slack town halls every two weeks, and in between, we have editorial chats and group discussions on industry topics. Become a member of Digiday+ and join us.

Here’s what you missed from our conversation with Crampsie.

Consultancies can’t be agencies
“The best agencies have always been consultants. We start and end with our clients’ business issues, period. [Consultancies] never started and ended with execution. Consultants do incredible work at diagnosing business problems; that’s their heritage. But they do not have expertise in how to translate those problems into tangible, executable communications.”

Consumer choice is where agencies can find a purpose
“Many people talk about the complexity and fragmentation of the marketing landscape, which is all important to look at, but what I think about more is the complexity of competition in products and services. With more and more disruptors in the marketplace, there will be more and more choices for consumers, and this is where ‘brand’ will play a larger role than ever. The agencies that can understand the totality of the brand purpose and ecosystem, then how that marries directly to an intimate consumer experience will be the ones that win. But those agencies have to know what they can do well and where they need help. Egos need to be checked. Clients need to come first, and collaborators will be key for agencies.”

Relationships need work
“The media and creative agency relationships [need work]. I don’t think anyone can say in a debundled world that they’ve cracked it. We are focusing more and more of our client relationships on deep collaboration with our media partners; it’s all strategy by execution — no decks on how we should be working more together with Venn diagrams, just actually going out there and doing it. If we break an egg here or there, so be it. But ultimately, it will result in the best possible brand and media ROI for our clients.”

https://digiday.com/?p=254056

More in Marketing

Creator marketing has the reach — CMOs want the rigor

The creator economy got big enough to be taken seriously.

Pitch deck: Why Google believes its latest AI Max product is a game changer for search campaigns

AI Max, which launched May and rolls out this summer, aims to provide advertisers with a “one-click feature suite” for search campaigns.

Retail media’s mid-2025 reality: Why advertisers are going all in on full-funnel

Retail media’s meteoric rise may finally be leveling off — and that’s forcing advertisers to take a harder look at what they’re getting for their money.