‘We don’t want to be in a situation where the customer is creeped out’: How Barclays US is using AI
The race to become the customer’s mobile digital banking ecosystem is getting tighter — and Barclays wants in.
The bank behind popular co-branded cards including Uber, American Airlines, JetBlue and a host of other retail partners is using customer data to suggest products and understand the root causes of customer complaints. It’s an approach large banks like Capital One and JPMorgan Chase as well as startups like Credit Karma and MoneyLion are using to push insights and recommendations that are most relevant to the customer’s spending behavior and product preferences.
The transatlantic consumer, corporate and investment bank’s U.S.-based business is also moving beyond credit cards, savings accounts and loans to launch a full-service digital bank later this year.
Digiday’s sister publication Tearsheet spoke with Mona Jantzi, managing director of strategic analytics and customer experience, to learn more about how Barclays is using data to create personalized experiences for customers.
More in Marketing
‘We believe in America’: Nike global vp of soccer Camilo Andrade on the brand’s World Cup strategy
Under the leadership of new CEO Elliott Hill, Nike has been enacting a new strategy called the “Sport Offense.”
OpenAI moves to automate ad creative
OpenAI wants to automate the last thing advertisers still do themselves.
‘Don’t walk past the Gutter Bar’: The unofficial Cannes Lions survival guide, written in hindsight
What happens on the Croisette apparently happens to everyone.