‘We don’t want to be in a situation where the customer is creeped out’: How Barclays US is using AI
The race to become the customer’s mobile digital banking ecosystem is getting tighter — and Barclays wants in.
The bank behind popular co-branded cards including Uber, American Airlines, JetBlue and a host of other retail partners is using customer data to suggest products and understand the root causes of customer complaints. It’s an approach large banks like Capital One and JPMorgan Chase as well as startups like Credit Karma and MoneyLion are using to push insights and recommendations that are most relevant to the customer’s spending behavior and product preferences.
The transatlantic consumer, corporate and investment bank’s U.S.-based business is also moving beyond credit cards, savings accounts and loans to launch a full-service digital bank later this year.
Digiday’s sister publication Tearsheet spoke with Mona Jantzi, managing director of strategic analytics and customer experience, to learn more about how Barclays is using data to create personalized experiences for customers.
‘There’s more opportunity’: Publishers on TikTok are taking branded content into their own hands
As their audiences on the social app have grown, a flurry of publishers have turned to developing branded content campaigns to explore new commercial opportunities.
Member Exclusive‘A more hopeful future’: As the coronavirus surges, advertisers aren’t pressing pause
Spending has remained consistent, according to media buyers, who say that advertisers are more prepared this time around.
‘Time to test multiple offers’: Why Black Friday and Cyber Monday advertising is coming earlier than ever this year
The accelerated shift of consumer shopping to e-commerce and the expected surge of online holiday retail, has led to earlier Black Friday and Cyber Monday advertising.
SponsoredA buyer’s guide to new CTV terminology
by Austin Scott, Head of EMEA Video Market Development at Xandr There has been a seismic shift in the way audiences consume content. The average U.S. home owns 11 connected devices. More than 40 percent of consumers use connected TV (CTV) devices to stream content daily, and 77 percent of households are considered CTV households. […]
‘Logistical issues’: Confessions of a production exec on how coronavirus safety has changed her job
We hear from a producer who handles bids about how the coronavirus has changed her job and why the increasing positivity rate could once again make it difficult and frightening.
Big-box retailers are changing their marketing messages to avoid a Black Friday crunch
In advertising Black Friday deals, retailers are giving more details about how long deals will last where customers get info about what new deals will be available when.