Kirsty Hughan, a marketing specialist at Digby, writes in a blog post that brands that let customers customize their loyalty program experience will be the winners at the end, as opposed to those who dictate the experience. Encouraging customers to personalize their own loyalty programs will strengthen the relationship between customers and their favorite brands and even allow that relationship to evolve with their personal lives, she says in the post.
Consider it this way: a department store that sells multiple clothing lines allows you to inform them of your favorites, giving you relevant offers and suggesting other brands based on your preference. Or a home goods store allows you to share big moments in your life, like your upcoming wedding or the arrival of a baby into your family. By passing this information to the brand willingly, customers remove the eerie feeling of surprise they get when they receive a slew of offers for newborns—whether or not they are pregnant. Instead, by excitedly sharing the news with the brand, brands have a chance to congratulate their customers in an even more personal way.
Read the full blog post here. Follow Digby on Twitter here.
More in Marketing
Why Sephora released a beauty set exclusively on TikTok Shop
TikTok Shop’s combination of eyeball-sucking entertainment and frictionless shopping have made it a legitimate competitor to beauty giants like the LVMH-owned Sephora.
In Graphic Detail: LLMs keep citing YouTube in search results
The videos getting cited reveal how different AI search can be from traditional Google search.
Marketers have bought into microdramas — but a lack of ROI might make them irrelevant
Microdramas are attracting brand dollars and audiences. The harder question is whether the format can translate that attention into meas.