Dear Delta, there are no giraffes in Ghana. Love, Everyone.
For a company that specializes in travel, you would think Delta wouldn’t need a geography lesson. You’d be wrong.
Delta became the latest airline of late to commit an embarrassing social media snafu when it tweeted in celebration of the U.S. World Cup match victory over Ghana yesterday.
The tweet included a congratulatory message attached to a photo showing the final score of the game, 2-1, superimposed over the Statue of Liberty (representing the U.S.) and a giraffe (to represent Ghana).
The problem? There are no giraffes in Ghana.
The giraffe gaffe, which has since been deleted, drew swift and furious rancor from the Twitter peanut gallery.
You can book flights to Accra, the capital of Ghana, on @delta’s website. Do not take those flights. They will end up in the Serengeti.
— Rodger Sherman (@rodger_sherman) June 17, 2014
“Hey, Steve, did you do that giraffe, tweet?” “Yes, ma’am.” “Well pack your stuff. You’re Ghana.” “HAHAHAHA!” “No really, you’re fired.” — Hayes Brown (@HayesBrown) June 17, 2014
@Delta @clint_dempsey @SoundersFC Congratulations on being both smug, patronising and ignorant at the same time. A giraffe on the plains?!
— Ekow Acquah (@Ekow_Acquah) June 17, 2014
RIP to @Delta‘s social media manager.
— Gene Demby (@GeeDee215) June 17, 2014
There may, however, be one bit of silver lining:
Everyone has become a giraffe expert
— Sarah N. Emerson (@SarahNEmerson) June 17, 2014
Make that two silver linings: While the tweet was clearly born of ignorance, at least it was devoid of any pornographic images –never a good corporate look, even in the friendly skies.
More in Marketing
How some creators are using AI to make higher quality content – faster – for platforms
Some content creators are using generative AI tools to spark new levels of creativity and innovation and are sharing their experiences online in how they’re using these tools to streamline their workflows and boost productivity.
Research Briefing: Brands use Facebook less, dive into YouTube Shorts more
In this edition of the weekly Digiday+ Research Briefing, we share focal points from Digiday’s recently released reports on marketers’ evolving social media tactics, including how they’re using Facebook less and diving into YouTube Shorts more.
As crypto winter ramps up, why some marketers aren’t feeling the cold
In 2023, some brands’ executive boardrooms are still insulated from the chill of crypto winter, for better or worse. But the rising pressure of crypto skepticism has made it more urgent than ever for companies to figure out how to use blockchain technology to support their core offerings and customer base rather than simply dropping branded NFTs and hoping for the best.