Why Coach ditched its mobile app for iMessage

When Coach released its iOS app in 2014, apps were all the rage. A lot has changed in two years.

“The app is no longer viable” said Dana Randall, Coach’s head of innovation, at an Advertising Week panel on Monday morning. “We weren’t getting the usage we needed to keep updating it.”

To read the rest of this story, visit Glossy.co.

More in Marketing

Lowe’s wants to do more with AI shopping in 2026

Mylow, a shopping assistant powered by ChatGPT that launched in March, is already driving double the conversion rate for online shoppers.

‘This isn’t the old pre-roll world’: YouTube has been talking TV — now it’s selling that way

YouTube is ramping up efforts to get TV’s largest advertisers to move more of their budget into its platform.

As every screen becomes shoppable, attribution problems resurface

As more media environments become points of purchase, attribution and measurement remain the thorn in the side of commerce execs.