Why Coach ditched its mobile app for iMessage

When Coach released its iOS app in 2014, apps were all the rage. A lot has changed in two years.

“The app is no longer viable” said Dana Randall, Coach’s head of innovation, at an Advertising Week panel on Monday morning. “We weren’t getting the usage we needed to keep updating it.”

To read the rest of this story, visit Glossy.co.

More in Marketing

A step toward compliance: the creator economy addresses disclosure and liability risks

The Institute for Responsible Influence will offer a creator certification program to standardize disclosures and increase creator accountability.

Pinterest CRO Bill Watkins leaves amid reorganization

The move comes just over three weeks before the company reveals its Q4 2025 earnings update on February 12.

DTC brands

How brands like Vuori, Rothy’s and Away have adapted to the new DTC landscape

At NRF 2026, a panel of executives laid out the lessons learned from operating DTC brands over the past decade.