Startup Challenge: DigitalGenius’ AI a winner for Hilton
At last week’s inaugural Digiday Startup Challenge, Hilton Worldwide and its agency iCrossing were looking for a partner that could help the hotelier raise its customer experience to a new and innovative level.
“Doing that at scale globally is difficult,” said Joshua Sloser, vp of product innovation and Hilton’s representative at the challenge. With a portfolio that includes 11 different brands and 4,200 hotels, Hilton is a massive company. But they think they’ve found a companion who’s up to the task: artificial intelligence platform DigitalGenius.
Mikhail Naumov, president of Digital Genius, pitched the startup’s technology and its ability to take any body of knowledge, learn it and have a full discussion about it. Alan Turing would be proud.
In practice, it could remove pain points from Hilton’s customers’ journey by interacting fluidly with guests about their upcoming, current or past stay at the right time, and with the right human tone – all through the convenience of text messaging.
Once a reservation is booked, Naumov explained, the customer receives a shortcode he or she can text message at any time. If a guest is running late, for example, they can text the service to hold their reservation. They can also order room service, and at the end of their stay the AI can invite them to join Hilton HHonors, the company’s rewards program. These are just some of the examples Naumov offered in the semifinal presentation, viewable below at the 45-minute mark.
The event also included semifinalists uVore, TV On The Go, CrowdFlik, Movable Media and Zuppler, with the latter two joining DigitalGenius in the finals.
Digiday Platform Summit Startup Challenge from Digiday on Vimeo.
More in Announcement
Amazon Ads, Reddit and MTV are 2024 Digiday Content Marketing Award finalists
This year’s Digiday Content Marketing Awards finalists focused on creating more relatable, interactive campaigns to improve consumer engagement. These shortlist entries showcase the companies and campaigns successfully using content to modernize media and marketing. With themes spanning social responsibility, personalization, collaborative campaigns with shoppable content and messaging with storytelling and humanization at the core, these […]
PepsiCo, Innovid and Paramount+ are 2024 Digiday Video and TV Awards winners
This year’s Digiday Video and TV Awards winners found success with emotional stories and meaningful experiences that foster connections and drive brand affinity. This storytelling extended to social video campaigns, emerging technologies and offerings to reach wider audiences with compelling content. For instance, in the Best Ad Tech Innovation category, PepsiCo won for using enhanced […]
Ring, Party City, 22squared, GSD&M, Pizza Hut, Carhartt, January Digital and Movers + Shakers are 2024 Digiday Media Buying and Planning Awards winners
This year’s Digiday Media Buying and Planning Awards winners found success with data-driven, personalized and inclusive campaigns across the dynamic media landscape. Agencies and brands are increasingly leveraging emerging technologies and influencer partnerships to amplify brand messaging, engage target audiences and drive impactful results. In the new Best Use of AI category, home security leader […]