‘When you get fired, it sticks with you’: Jeff Goodby on the hardest part of his job

Edited highlights appear below.

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I’ve luckily never been fired. [Silverstein] has been fired. When people get fired, it sticks with you. He’s still pissed.

I’ve fired people. But you know, there’s a really rational reason for firing people. It has to do with them not being the right person at that time for that job. It doesn’t mean they’re a bad person. Or, you know, you sometimes don’t have the money to pay them anymore.

We have to try hard to take into account the circumstances of the person and give them good recommendations if they deserve it, and try to stay in touch with them and make sure they’re OK. It’s why when you do fire people or they leave, you don’t burn bridges with them. They’ll be back. Sometimes they’ll be your client. Or you want them back. Always try hard to make people feel good about us at the end.

Structure also involves shrinking. We started with three people; in 2013, we were 900 people; now, we’ve shrunk back down to 300-something. That’s what happens in advertising when you don’t have the Chevrolet account anymore. Managing is not only managing to get bigger, but managing to get smaller, a little bit smaller, a lot smaller. That can be harder. It’s not just about winning new accounts and hiring all your friends, and do it. It’s great. Getting smaller is harder.

You’re talking about people. Whenever we cut, we put pictures of people up on the wall so you’re thinking of them. And not just going, “That’s a name.” I don’t know; it just started happening. It really helps. It makes you not be cavalier about this stuff. It makes you take it seriously. There are people who are better at being cold and analytical about it than others. I’m not one of those people.