Fresh off announcing a slate of new data plans, Verizon thought it would be a good idea to promote it with a sponsored hashtag on Twitter.
The hashtag, #IGotVerizon, was meant to sway people to make the switch and encourage people to tweet positively about the brand, like this:
Paying less per GB on the new Verizon Plan? #IGotVerizon makes everyone feel like they’re @KingJames. https://t.co/BeEUAVyGwo
— Verizon (@verizon) July 7, 2016
Instead, it quickly went haywire. Hundreds of furious Twitter users hijacked the hashtag to complain about the company, slamming the new plans in a communal therapy session.
Here are some examples:
#igotverizon but it’s absolutely the most disproportionately high bill I pay. For limited data. Giant company should be able to do better.
— CJ Lake (@cjlake) July 7, 2016
#iGotVerizon but clearly #VerizonDontGotMe these new plans are
— Victor Mendez (@Victor_J_Mendez) July 7, 2016
#IGotVerizon More like they have you, taking you for every penny. pic.twitter.com/RyXuefwFxv
— Gotham_Knowledge (@GothamKnowledge) July 7, 2016
Not sure paying to promote #IGotVerizon a day after announcing plan cost increases resonates well with subscribers. #IGotJipped
— Eric Vaughn-Terre (@artattack212) July 7, 2016
#IGotVerizon and I wish I had @TMobile
— edward (@itsedward7) July 7, 2016
Competitors saw the opportunity and jumped in like the CEOs of Sprint and T-Mobile:
GREAT strategy @Verizon:
Step1: Raise prices
Step2: Tell them you aren’t raising prices
Step3: Tell them to be thankful— MarceloClaure (@marceloclaure) July 6, 2016
.@verizon creates pain points, then charges more to solve the pain points created. Where have I heard this business model before? #Sopranos
— John Legere (@JohnLegere) July 6, 2016
Verizon ranks toward the bottom when it comes to customer satisfaction, so letting people openly comment on the brand probably wasn’t its smartest idea. The company didn’t immediately reply for comment about the campaign.
More in Marketing
Marketing Briefing: What recent earnings for P&G, Unilever and Coke say about where the industry is headed
We read the corporate tea leaves to decipher some of the marketing trends and potential headwinds that executives at Unilever, Procter & Gamble and The Coca-Cola Company detailed during their earnings calls.
Why Roblox’s Clip It is using its billion-view moment to launch an ad product
The user experience of “Clip It” is similar to that of platforms such as TikTok and YouTube Shorts, allowing Roblox users to view, create and share short-form videos of their in-game avatars. Since launching in March 2024, it has rapidly become one of the most popular experiences on Roblox.
Inside the strategy that grew Cristiano Ronaldo’s YouTube account to 1M subscribers in 90 minutes
Ronaldo has created the largest sports-themed YouTube channel on the web in two months – but he’s not done it alone.