How Burberry became the top digital luxury brand
Burberry doesn’t shy away from digital. Unlike other luxury brands, it embraces it. Its goal is to draw its customers closer on social platforms — Burberry is everywhere from Snapchat, to Periscope, to Apple Music — and to be wherever the customer wants to shop, be that online, on mobile or in stores. With a dedicated digital team creating all digital content internally (the process is content first, then commerce), Burberry has climbed to the top, ranking No. 1 on L2’s list of digitally-savvy fashion brands. “Digital is central to our way of thinking,” said CCO and CEO Christopher Bailey.
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