It's a challenging time to be in retail. Changing customer expectations (thanks, Amazon), clashing e-commerce and in-store strategies and direct-to-consumer disruptors are all dismantling what used to be the norm. To win, traditional retailers need to rethink their relationship with customers – and get smarter about customer data to do so – while digitally native up-and-comers need to strike the right chords in order to scale. And it all has to be done with a smart Instagram strategy and compelling brand story.

Join us at the Digiday Retail Forum, where we'll be discussing how retail is evolving to meet these challenges, while getting into the nitty gritty of how to implement changes to improve your business.

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Speakers

  • Josh Builder
    CTO
    RENT THE RUNWAY
  • Mariah Chase
    CEO
    ELOQUII
  • Emma Grede
    CEO
    GOOD AMERICAN
  • Selena Kalvaria
    VP, BRAND MARKETING
    AWAY
  • David Kornberg
    PRESIDENT & CEO
    EXPRESS
  • John McPheters
    CO-FOUNDER
    STADIUM GOODS
  • Micky Onvural
    CMO
    BONOBOS
  • Maggie Winter
    CO-FOUNDER
    AYR

Agenda

Thursday, August 23

  • 8:30 a.m.
    Breakfast
  • 9:15 a.m.
    Opening Remarks & State of the Industry
    • Hilary Milnes

      MANAGING EDITOR

      GLOSSY

  • 9:20 a.m.
    Keynote

    In this opening keynote, hear from a major retail executive on the future of modern retail. We’ll cover the current threats to the retail industry, how e-commerce and retail giants like Amazon will affect retail businesses and what the future of marketing in retail looks like.

  • 9:50 a.m.
    The Future of Retail Distribution

    Technology is fundamentally changing how products get into people’s hands. In this session, hear from a top retailer on how to navigate the rise of e-commerce, both owned and through marketplaces and the future of the brick and mortar space.

    • Josh Builder

      CTO

      RENT THE RUNWAY

  • 10:10 a.m.
    What's my ROI?

    Retail is one of the most complex industries in the world. A change in customer expectations and financial pressures means that retailers need to be more focused on advanced analytics and data.

    • Mariah Chase

      CEO

      ELOQUII

  • 10:30 a.m.
    Workshop with Adzerk
  • 10:45 a.m.
    The Store of the Future

    The rise of e-commerce doesn’t necessarily herald the death of in-person experiences. In this session, we’ll discuss how technology will transform the store of the future, looking at advanced technologies to to make the store focused on a brand experience.

    • Micky Onvural

      CMO

      BONOBOS

  • 11:05 a.m.
    Networking Break
  • 11:20 a.m.
    The Amazon Effect

    Amazon is a retailer’s frenemy. In this session, we’ll hear from brands on how to create a successful partnership with Amazon and how to navigate a relationship with this platform.

  • 11:40 a.m.
    Workshop with Chatkit
  • 11:55 a.m.
    Tech for the Future

    From voice to AI, retailers need to add seriously futuristic technology to their toolkits in order to succeed. Here’s how to make that happen.

    • Maggie Winter

      CO-FOUNDER

      AYR

  • 12:15 p.m.
    Lunch
  • 1:00 p.m.
    Distribution and Modern Marketing Tracks

    Select a track and follow along to more, in-depth discussion regarding distribution and modern marketing.

  • 2:00 p.m.
    Networking Break
  • 2:15 p.m.
    Authority and Authenticity

    To engage consumers, how can brands build organic, meaningful influencer partnerships? Learn about how one brand is making sure their core values are embedded in all of their partner content.

  • 2:35 p.m.
    The Direct-to-Consumer Era

    As more brands cut out the middleman in order to work with customers directly, what does that mean for brand loyalty? Join us as we discuss the benefits and myths around the direct-to-consumer model.

  • 2:55 p.m.
    Partner Workshop
  • 3:10 p.m.
    The Modern Marketer

    Instagram has changed the name of the game. The modern retail marketer is looking beyond heavy discounting and sales to figure out how to drive product buzz. From social media focus groups to new platforms, hear how to create the marketing strategy of the future.

    • John McPheters

      CO-FOUNDER

      STADIUM GOODS

  • 3:30 p.m.
    Networking Break
  • 3:45 p.m.
    Competing on the Wholesale Level

    The future of retail reads as a threat to many multi-brand stores, which have long relied on their own curations and points of view to compete. With style options that pale in comparison to Amazon’s, social channels taking over curation and media companies owning content, their key differentiators may soon be null and void. Remaining relevant in the increasingly competitive environment is a stressor they’re taking steps to work through now.

  • 4:05 p.m.
    Honesty and Trust for the Contemporary Consumer

    Shoppers are increasingly demanding transparency in all dimensions of their buying experience. From supply chains to the customer service experience, learn about how one brand is building trust with their customers.

  • 4:25 p.m.
    Closing Keynote
    • David Kornberg

      PRESIDENT & CEO

      EXPRESS

  • 4:55 p.m.
    5 Things We've Learned
    • Hilary Milnes

      MANAGING EDITOR

      GLOSSY

  • 5:15 p.m.
    Cocktail Reception

Attendees

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