Red Lobster is hammered for its lame Twitter response to Beyoncé
Yesterday, Beyoncé dropped a new song called “Formation” ahead of her Super Bowl halftime performance.
While the song immediately captured the Internet’s attention, her fans, a.k.a. The Beyhive, took notice of a particularly racy lyric mentioning a brand: “When he fuck me good I take his ass to Red Lobster, cause I slay,” sings Beyoncé.
Talk about publicity any brand would crave.
Unfortunately, looks like Red Lobster didn’t crave it enough. The lyric sent Twitter into a frenzy waiting for Red Lobster to respond:
everyone watching @redlobster like pic.twitter.com/tOqBsDC2U8
— Sam Diss (@SamDiss) February 6, 2016
Red Lobster are ringing their social media manager like “I DON’T CARE IF YOU’RE HAVING DINNER MARK WE NEED YOU RIGHT NOW” — Sam Diss (@SamDiss) February 6, 2016
waiting on red lobster like… pic.twitter.com/qEwObDgyqX
— dara (@lovedarbie) February 6, 2016
Well, it took Red Lobster eight hours, but it finally responded with… this:
“Cheddar Bey Biscuits” has a nice ring to it, don’t you think? #Formation @Beyonce pic.twitter.com/QzgVtYAKNo — Red Lobster (@redlobster) February 7, 2016
Red Lobster’s tweet racked up a combined 19,000 making it one of it’s most retweeted and liked posts ever. Despite the popularity, it didn’t win over the Beyhive, which were anticipating something, let’s say, snappier. One of the reasons they didn’t like the response was how late it came, with people dragging the brand and its agency for its tardiness, as seen here:
We were hoping @redlobster wouldn’t disappoint us but… pic.twitter.com/C29cvwZpjW
— xoNecole (@xonecole) February 7, 2016
.@redlobster @Beyonce Social media strategy: if this tweet was done during the #Formation firestorm, it’d get an okay. Hrs later? Nah. — Dara Adeeyo (@DAdeeyo) February 7, 2016
@redlobster yall had hours and this is what yall come up with? pic.twitter.com/DY2jO6y9Ti
— E. (@ErykahTbh) February 7, 2016
@redlobster fire ur agency. Then fire everyone who hired them — KING BEN SOLOMON (@KINGS0L0M0N) February 7, 2016
Late. @redlobster pic.twitter.com/mHqS6BpT11
— A. (@FreshAir_In) February 7, 2016
@redlobster too late. pic.twitter.com/rM8s3xd68o
— wewatchwatchers (@wewatchwatchers) February 7, 2016
It’s especially strange that it took the brand so long to respond. “Formation” already has 7 million views on YouTube, and if there’s a certain weekend brands need to be alert, it’s this, Super Bowl weekend, which is basically social media Christmas for brands.
If there’s a bright side for Red Lobster, at least Beyoncé still likes it.
More in Marketing
Why the New York Times is forging connections with gamers as it diversifies its audience
The New York Times is not becoming a gaming company. But as it continues to diversify its editorial offerings for the digital era, the Times has embraced puzzle gamers as one of its core captive audiences, and it is taking ample advantage of its advantageous positioning in the space in 2024.
Why B2B marketers are advertising more like consumer brands to break through a crowded marketplace
Today’s marketing landscape is more fragmented than ever. Like consumer brands, business brands are looking to stand out in a crowded and competitive marketplace, making marketing tactics like streaming ads, influencers and humorous spots more appealing.
As draft puts WNBA in spotlight, the NBA is speeding up ballplayers’ transition to creators
The NBA’s star athletes are its greatest marketing asset.